Strategic Leader for Home Claims Excellence
7 days ago
At Auto & General, we're committed to providing smarter products and solutions that safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.
The RoleAs General Manager Home Assessing, you will shape strategic control in our Home Claims division, optimizing performance and continuously developing processes to adapt to the evolving customer and regulatory landscape. Key success criteria include leadership in repair cost management, customer outcomes, productivity, and genuine team engagement.
About YouWe're looking for a driven, self-motivated, and focused individual with excellent communication and team-building skills. You should have senior-level management experience in the insurance industry, a strong grasp of home insurance and claims processes, legislation, and industry best practices. You should also have a proven track record of leading teams to achieve optimal claims cost outcomes and high-level customer service.
Accountabilities- Develop strategies and initiatives to deliver continual improvements across the Home Assessing business relative to customer and employee engagement, reporting, and systems.
- Work within the Claims and Assessing leadership team to develop well-defined control systems that produce business outcomes that are replicable, predictable, measurable, and scalable.
- Nurture a high-performing and engaged workforce, promoting a culture of 'one team' across multiple working teams and locations.
- Design and execute the assessing journey from appointment to repair or completion.
- Work to increase organizational agility, scalability, and success in navigating change.
- Maintain the integrity of the Home Assessing model by driving continued strategic enhancements, understanding, and adherence.
- Lead the Home Assessing teams to deliver optimal claims cost outcomes, high-level customer service in a strong control environment.
- Drive continued high performance across all aspects of the Home Assessing business with focus on the business strategy, key performance indicators, and team capabilities.
- Provide support and guidance for escalated customer queries and complaints, and cases referred to AFCA.
- Ensure that the regulatory governance and commitments are met within the prescribed industry guidelines and associated codes.
You should be an accomplished insurance leader with a proven track record in driving performance and enhancing workplace culture. You should excel in strategic planning and team management, with strong commercial acumen and a focus on continuous improvement. You should also have a strong working knowledge of Home insurance and claims relative to applicable legislation, processes, and industry best practices.
Our Perks- Extra leave: Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually.
- Additional leave: Team members can also purchase up to two additional weeks of leave per year.
- Workplace giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar-match your donations to registered charities.
- Development opportunities: We're championing your development with internal programs and access to a wide range of online courses.
- Employee discounts: You'll receive discounts on Budget Direct insurance products.
- Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes.
- Onsite facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
- Perks App: Access to an employee benefits and discounts app called 'Perks' offering you great discounts, offers, and programs across a range of areas.
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