Team Leader Desktop Home Assessing QLD

4 weeks ago

North Lakes, Queensland, Australia Auto & General Full time

Job Summary

The Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Working at the helm of a North Lakes team, the Desktop Home Assessing Team Leader is responsible for organising ongoing training and coaching to the team, and ensuring that the Desktop Home Assessors are consistent and effective in their approach to virtual assessments and validation of Scope of Works.

Key Responsibilities

  • Drive Values and Culture - Our leaders embed our distinctive High Performance with High Integrity culture with absolute expectations on Accountability and Transparency
  • Commercial Acumen - Our leaders create an operational setting that connects people to the delivery of strategy and the management of day to day risks.
  • Manage Complexity - Our leaders identify opportunities to continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience
  • Execution Excellence - Our leaders accelerate delivery and eliminate rework through disciplined execution, agility and clear KPIs
  • Develop People - Our leaders develop, foster and embed new and successful capabilities to create sustainable growth

Coaching and Continuous Improvement

  • Continuous coaching of team members in the areas of:
    • Scoping accuracy
    • Cost validation
    • Compliance
    • Project coordination and management
    • Usage of virtual assessing software
    • Virtual assessment techniques;
  • Provide constructive feedback for continuous improvement & increased capability;
  • Operate within and seek to continuously improve the Home Claims Operating Model through interpretation of operational reporting and supplied analytical information to support team daily, weekly and monthly priorities.

People Leadership

  • Lead, monitor and inspire the team to execute a high standard of service and process adherence;
  • Manage team members in accordance with company policies and employment laws, and ensure relevant HR procedures are applied (including Safety, Wellness and Health, Workplace Behaviour and Performance Improvement frameworks);
  • Demonstrate and advocate a commitment to the company values;
  • Provide guidance and support to team members, with the goal of enhancing skills, overcoming challenges and achieving career goals;
  • Handle escalated claims, complaints and other matters of complexity;
  • Regularly evaluate performance, setting clear expectations, and working collaboratively with team members to identify and set achievable targets.

Cost Control

  • Implement cost control strategies to deliver cost outcomes to plan;
  • Refinement of existing cost control strategies in line with business objectives;
  • Identify areas of improvement throughout the Home Claims Value Chain.

Relationship Management

  • Build and maintain relationships with a variety of internal and external stakeholders;
  • Provide constructive feedback to internal and external stakeholders;

Performance and Progress Reporting

  • Provide on the ground insight to contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance;
    • Provide detailed input into on-ongoing process and system development;
    • Provide input into staffing requirements and recruitment;
  • Track, monitor and report on Key Performance Indicators (KPIs), ensuring productivity and quality metrics are in line with internal expectations;

What Experience You'll Bring

  • Experience managing a team of professionals and operating effectively as part of a team with accountability for business results;
  • Proven ability to lead, performance manage, coach and mentor a team;
  • Strong change-agility;
  • Previous estimating experience preferred;
  • Exceptional time management and organisational skills;
  • Strong verbal communication skills, effective with both customers & industry professional when negotiating best business outcomes;
  • Strong, accurate written communication skills, including but not limited to report writing
  • Minimum 2 years' experience in Home Assessing, or Building Industry;
  • Demonstrated experience in building effective business relationships with multiple stakeholders;
  • Insurance experience preferred, but not essential;
  • Operational reporting literacy

The Benefits of Working at Auto & General

  • Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
  • Work flexibility - with options to work from home two days per week.
  • Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
  • Grow with us - we've got learning and professional development opportunities to suit everyone.
  • Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
  • Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
  • Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
  • Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Team Leader Desktop Home Assessing QLD

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job DescriptionThe roleThe Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.Working at the helm of a North Lakes team, the...

  • Team Leader Desktop Home Assessing QLD

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Team Leader Desktop Home Assessing QLDThe roleThe Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.Working at the...

  • Team Leader Desktop Home Assessing QLD

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.As a Team Leader in our North Lakes team, you will be...

  • Desktop Home Assessing Team Lead

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Leadership Role SummaryThe Desktop Home Assessing Team Lead is responsible for guiding and overseeing the Desktop Home Assessing Team, who conduct virtual assessments of impacted properties and manage claims assigned to them.Key AccountabilitiesEmbed the company culture and ensure team members adhere to values and expectations.Develop and implement cost...

  • Home Assessing Team Leader QLD

    3 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    Are you a strategic leader with a passion for cost management and relationship building?About the RoleWe are seeking an experienced Home Assessing Team Leader to join our team in QLD. As a key member of our leadership team, you will be responsible for guiding and overseeing the Desktop Home Assessing Team, ensuring high scope accuracy and end-to-end...

  • Desktop Home Assessing Team Lead

    7 days ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a skilled and experienced Desktop Home Assessing Team Lead to join our team in North Lakes.This role plays a pivotal part in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims...

  • Senior Home Assessing Team Lead

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Desktop Home Assessing Team Leader will play a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation and ensuring high scope accuracy.Key AccountabilitiesDrives values and culture by embedding our distinctive High Performance with High...

  • Desktop Assessor QLD

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job SummaryThe Desktop Assessor is a key role within our Home Assessing Team, responsible for the end-to-end management of allocated claims. As a Desktop Assessor, you will establish the cause of damage and determine the scope and cost of repair to insured properties, while maintaining excellent customer service.Key ResponsibilitiesConduct desktop...

  • Desktop Home Assessor

    4 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Job Title: Desktop Home AssessorFuse Recruitment is seeking a skilled Desktop Home Assessor to join their team. As a key member of the Home Claims team, you will be responsible for conducting digital/virtual assessments of properties insured by our client to determine cause, coverage & repair of damages.Key Responsibilities:Conduct desktop assessments of...

  • Desktop Home Assessing Team Leader

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Key Responsibilities:Drive values and culture with a focus on accountability and transparency.Implement commercial acumen to create an operational setting that connects people to the delivery of strategy.Manage complexity by identifying opportunities to continuously improve the operating rhythm.Execute excellence through disciplined execution, agility, and...

  • Desktop Home Assessor

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job SummaryAs a Desktop Home Assessor at Auto & General, you will be responsible for assessing damage to insured homes and contents, and coordinating repair work to ensure restoration with minimal inconvenience to policy holders and at a fair and reasonable cost to the insurer.Key ResponsibilitiesAssess damage to insured homes and contentsCoordinate repair...

  • Desktop Assessor QLD

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and experienced Desktop Assessor to join our team at Auto & General. As a key member of our Home Assessing Team, you will be responsible for managing allocated claims from start to finish, ensuring that our customers receive the best possible service and outcome.Key ResponsibilitiesConduct thorough desktop...

  • Desktop Home Assessor

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job SummaryWe are seeking a skilled Desktop Home Assessor to join our team at Auto & General. As a key member of our team, you will be responsible for assessing damage/loss to insured homes and contents, and supervising and coordinating repair work to ensure restoration with minimal inconvenience to the policy holder and at a fair and reasonable cost to the...

  • Desktop Home Claims Examiner

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Desktop Home AssessorAt Auto & General, we are seeking a skilled Desktop Home Assessor to join our team. As a key member of our claims team, you will be responsible for assessing damage/loss to insured homes and/or contents, and supervising and coordinating repair work to ensure restoration with minimal inconvenience to the policy holder and at a...

  • Desktop Home Assessor

    4 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    Job SummaryWe are seeking a skilled Desktop Home Assessor to join our team at Fuse Recruitment. As a key member of our Home Claims team, you will be responsible for conducting digital/virtual assessments of properties insured by our client to determine cause, coverage, and repair of damages.Your primary duties will include:Conducting desktop assessments of...

  • Desktop Home Assessor

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job SummaryAt Auto & General, we are seeking a skilled Desktop Home Assessor to join our team. As a key member of our claims department, you will be responsible for assessing damage to insured homes and contents, and coordinating repair work to ensure a smooth and efficient process for our policy holders.Key ResponsibilitiesConduct thorough assessments of...

  • Assessment Consultant

    2 weeks ago

    North Lakes, Queensland, Australia Fuse Recruitment Full time

    At Fuse Recruitment, we are seeking a highly skilled Home Assessment Professional to join our client's Home Claims team. This exciting opportunity involves conducting digital/virtual assessments of properties insured by our client to determine cause, coverage & repair of damages.As a successful Desktop Home Assessor, you will be responsible for the...

  • Desktop Home Assessor

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Key Responsibilities:• Assess damage or loss to insured homes and contents• Supervise and coordinate repair work to ensure restoration at minimal inconvenience to the policy holder and a fair and reasonable cost to the insurerWhy this role matters:At Auto & General, we strive to provide our customers with prompt and effective claims resolution. As a...

  • Home Claims Team Leader

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Home Claims Team LeaderAbout the Role:We are seeking a highly skilled and experienced Home Claims Team Leader to join our team at Auto & General. As a Home Claims Team Leader, you will be responsible for leading a team of dedicated Home Claims Consultants in achieving the lowest possible claims cost while delivering exceptional service to our...

  • Home Claims Team Leader

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Home Claims Team LeaderThe Role:As a Home Claims Team Leader at Auto & General, you will be responsible for leading a team of dedicated Home Claims Consultants to achieve the lowest possible claims cost while delivering exceptional service to every customer.Key Responsibilities:Develop and motivate a team of Claims Consultants to meet agreed...