Team Leader Desktop Home Assessing QLD

4 weeks ago


North Lakes, Queensland, Australia Auto & General Full time
Job Description

The role

The Desktop Home Assessing Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Working at the helm of a North Lakes team, the Desktop Home Assessing Team Leader is responsible for organising ongoing training and coaching to the team, and ensuring that the Desktop Home Assessors are consistent and effective in their approach to virtual assessments and validation of Scope of Works.

Key Responsibilities

  • Drive Business Results
  • Lead and Develop the Team
  • Manage Complexity
  • Execution Excellence
  • Develop People

Key Accountabilities

  • Drive Values and Culture
  • Commercial Acumen
  • Manage Complexity
  • Execution Excellence
  • Develop People

Key Performance Indicators

  • Team Performance
  • Claim Outcomes
  • Customer Satisfaction

Requirements

  • Experience - Minimum 2 years' experience in Home Assessing, or Building Industry
  • Skills - Strong change-agility, Exceptional time management and organisational skills, Strong verbal communication skills, effective with both customers & industry professional when negotiating best business outcomes
  • Education - Not specified

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.



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