Home Claims Team Leader: Leading Excellence in Insurance

1 month ago


North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled and motivated Home Claims Team Leader to join our team at Auto & General. This exciting opportunity will see you leading a team of dedicated professionals to achieve exceptional results and drive business growth.

Key Responsibilities
  • Team Leadership: Develop, motivate and coach a high-performing team of Claims Consultants to meet agreed objectives and deliver consistently high levels of service to every customer.
  • Claims Management: Monitor and support the management of a portfolio of claims, including workload prioritisation, claim review and authorisation, technical product and process support, performance and progress reporting.
  • Strategic Development: Contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance.
  • Process Improvement: Provide detailed input into ongoing process and system development.
  • Staffing and Recruitment: Provide input into staffing requirements and recruitment.
Qualifications and Experience
  • Leadership Experience: Proven track record as a Team Leader or equivalent experience.
  • Home Claims Expertise: Extensive Home Claims experience.
  • Communication Skills: Proven ability to lead and motivate people, manage critical stakeholder relationships, analyse and resolve problems, and communicate effectively with customers.
  • Culture Fit: Strong alignment with our company values and culture.
What We Offer
  • Competitive Salary: $120,000 - $150,000 per annum (dependent on experience).
  • Excellent Benefits: Access to a wide range of employee benefits, including additional leave days, paid parental leave, workplace giving, development opportunities, employee discounts, reward and recognition, onsite facilities, and social activities.
  • Growth Opportunities: A dynamic and supportive work environment that fosters personal and professional growth.
About Us

Auto & General is a leading provider of general insurance products, protecting customers across Australia. Our mission is to provide smarter products and solutions that safeguard our customers in their time of need. We value individual differences and believe in fostering an inclusive culture that creates a great place to work for all.



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