Desktop Home Assessing Team Leader

2 weeks ago

North Lakes, Queensland, Australia Auto & General Full time

Key Responsibilities:

  • Drive values and culture with a focus on accountability and transparency.
  • Implement commercial acumen to create an operational setting that connects people to the delivery of strategy.
  • Manage complexity by identifying opportunities to continuously improve the operating rhythm.
  • Execute excellence through disciplined execution, agility, and clear KPIs.
  • Develop people by fostering new and successful capabilities to create sustainable growth.

Coaching and Continuous Improvement:

  • Provide continuous coaching to team members in areas such as scoping accuracy, cost validation, and compliance.
  • Offer constructive feedback for continuous improvement and increased capability.
  • Operate within and seek to continuously improve the Home Claims Operating Model.

People Leadership:

  • Lead, monitor, and inspire the team to execute a high standard of service and process adherence.
  • Manage team members in accordance with company policies and employment laws.
  • Provide guidance and support to team members to enhance skills, overcome challenges, and achieve career goals.

Cost Control:

  • Implement cost control strategies to deliver cost outcomes to plan.
  • Refine existing cost control strategies in line with business objectives.
  • Identify areas of improvement throughout the Home Claims Value Chain.

Relationship Management:

  • Build and maintain relationships with internal and external stakeholders.

Performance and Progress Reporting:

  • Provide on-the-ground insight to contribute to the development and implementation of strategic and operational activities.
  • Track, monitor, and report on Key Performance Indicators (KPIs).

Requirements:

  • Experience managing a team of professionals and operating effectively as part of a team with accountability for business results.
  • Proven ability to lead, performance manage, coach, and mentor a team.
  • Strong change-agility.
  • Excellent time management and organisational skills.
  • Strong verbal communication skills, effective with customers and industry professionals.
  • Strong written communication skills, including report writing.
  • Minimum 2 years' experience in Home Assessing or the Building Industry.
  • Demonstrated experience in building effective business relationships with multiple stakeholders.

About Auto & General:

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

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