Home Claims Consultant
3 weeks ago
About the Role:
We are seeking a skilled and customer-focused individual to join our team as a Home Claims Consultant. In this role, you will be responsible for managing the entire claims process, from initial contact to resolution, ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Manage claims from start to finish, including reviewing reports and documents, and making decisions on claim acceptance.
- Build strong relationships with customers, providing clear and concise communication and resolving any issues or concerns in a timely and professional manner.
- Work collaboratively with internal stakeholders, including underwriters and claims specialists, to ensure seamless claim processing and resolution.
- Identify and escalate any complex or high-risk claims to senior management for review and guidance.
- Stay up-to-date with industry developments and best practices, ensuring that our claims process remains efficient and effective.
What We Offer:
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A competitive salary and benefits package, including paid parental leave and employee discounts on insurance products.
- A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role.
- A collaborative and inclusive team culture, with a focus on customer satisfaction and excellence.
About Us:
At Auto & General, we are committed to providing smarter products and solutions to safeguard our customers in their time of need. We are a leading provider of general insurance products, with a range of car, home, and travel insurance options available. Our team is passionate about delivering exceptional customer service and support, and we are seeking like-minded individuals to join our team.
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