Home Claims Performance Manager

6 days ago


North Lakes, Queensland, Australia Auto & General Full time
Job Title: Home Claims Performance ManagerAbout the Role

At Auto & General, we are seeking a highly skilled Home Claims Performance Manager to lead our team of dedicated professionals. As a key member of our leadership team, you will be responsible for driving exceptional claims performance and delivering consistently high levels of service to our customers.

Key Responsibilities
  • Leadership and Team Management: Develop and motivate a team of Claims Consultants to meet agreed objectives and execute a high standard of service and process adherence.
  • Claims Portfolio Management: Monitor and support the management of a portfolio of claims, including workload prioritisation, claim review and authorisation, technical product support, and performance reporting.
  • Strategic and Operational Activities: Contribute to the development and implementation of strategic and operational activities that improve Claims performance.
Qualifications and Experience
  • Previous Team Leadership or equivalent experience.
  • Extensive Home Claims experience.
  • Proven ability in leading and motivating people.
  • Demonstrated ability in managing critical stakeholder relationships.
About Us

At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other.



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