Home Claims Specialist
1 month ago
About the Role: We are seeking an experienced and customer-focused individual to fill the position of Home Claims Specialist at our North Lakes office. In this role, you will work closely with customers to resolve their home insurance claims in a timely and professional manner.
Responsibilities:
- You will work collaboratively with internal teams to manage the claims process from beginning to end.
- Reviewing reports and documents to make informed decisions about claims.
- Building strong relationships with customers and colleagues through excellent communication skills.
- Solving complex problems and handling conflicts in a fair and empathetic manner.
- Managing your time effectively and prioritizing tasks to meet deadlines.
Requirements:
- A minimum of 2 years' experience in a similar role, preferably in the general insurance industry.
- Demonstrated expertise in managing multiple priorities and meeting deadlines.
- Excellent written and verbal communication skills, with the ability to build rapport with customers and colleagues.
- A high level of integrity and a commitment to delivering exceptional customer service.
- A willingness to learn and adapt to new processes and systems.
What We Offer:
- A competitive salary package, estimated to be around $65,000 - $85,000 per annum, based on location and experience.
- A dynamic and supportive work environment, with opportunities for career growth and development.
- A comprehensive benefits package, including paid parental leave, extra leave days, and access to an Employee Assistance Program.
- The opportunity to work with a leading insurer in the Australian market, with a reputation for excellence and innovation.
About Us: Auto & General is a leading provider of general insurance products in Australia, with a strong focus on customer satisfaction and employee engagement. Our company culture is built on the values of high performance with high integrity, and we are committed to creating a workplace that is inclusive, diverse, and rewarding.
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