Home Claims Specialist

1 month ago


North Lakes, Queensland, Australia Auto & General Full time

About the Role: We are seeking an experienced and customer-focused individual to fill the position of Home Claims Specialist at our North Lakes office. In this role, you will work closely with customers to resolve their home insurance claims in a timely and professional manner.

Responsibilities:

  • You will work collaboratively with internal teams to manage the claims process from beginning to end.
  • Reviewing reports and documents to make informed decisions about claims.
  • Building strong relationships with customers and colleagues through excellent communication skills.
  • Solving complex problems and handling conflicts in a fair and empathetic manner.
  • Managing your time effectively and prioritizing tasks to meet deadlines.

Requirements:

  • A minimum of 2 years' experience in a similar role, preferably in the general insurance industry.
  • Demonstrated expertise in managing multiple priorities and meeting deadlines.
  • Excellent written and verbal communication skills, with the ability to build rapport with customers and colleagues.
  • A high level of integrity and a commitment to delivering exceptional customer service.
  • A willingness to learn and adapt to new processes and systems.

What We Offer:

  • A competitive salary package, estimated to be around $65,000 - $85,000 per annum, based on location and experience.
  • A dynamic and supportive work environment, with opportunities for career growth and development.
  • A comprehensive benefits package, including paid parental leave, extra leave days, and access to an Employee Assistance Program.
  • The opportunity to work with a leading insurer in the Australian market, with a reputation for excellence and innovation.

About Us: Auto & General is a leading provider of general insurance products in Australia, with a strong focus on customer satisfaction and employee engagement. Our company culture is built on the values of high performance with high integrity, and we are committed to creating a workplace that is inclusive, diverse, and rewarding.



  • North Lakes, Queensland, Australia Auto & General Full time

    Seeking a motivated and experienced professional to fill the role of High Performance Claims Specialist at Auto & General.Company OverviewWe are Australia's fastest-growing major Motor and Home insurer, committed to providing innovative insurance products and solutions that safeguard our customers' futures. Our multi-award-winning brand, Budget Direct, is...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Home Claims Professional to join our team in North Lakes.Job OverviewThis is a full-time position (37.5 hours per week) on a rotational rostering basis with current hours of operation from 6:00am to 6:00pm Monday to Saturday, requiring work on a Saturday once every 7 - 8 weeks.Key ResponsibilitiesManage the...


  • North Lakes, Queensland, Australia Auto & General Full time

    Job OverviewWe are seeking a skilled Insurance Claims Product Specialist to join our team at Auto & General, the fastest-growing major Motor and Home insurer in Australia.


  • North Lakes, Queensland, Australia Auto & General Full time

    About Us">At Auto & General, we strive to provide exceptional insurance solutions that safeguard our customers in times of need. As a Home Claims Consultant, you will play a vital role in delivering this commitment.The OpportunityWe are seeking an experienced and customer-focused professional to join our team. This is a fantastic opportunity to work with a...


  • North Lakes, Queensland, Australia Auto & General Full time

    At Auto & General, we offer a competitive salary of $60,000 - $80,000 per annum, depending on experience and qualifications. As our ideal candidate, you will have excellent communication skills, strong analytical abilities, and the capacity to work effectively in a team environment.About the RoleWe are currently seeking an experienced Desktop Home Claims...


  • North Lakes, Queensland, Australia Fuse Recruitment Full time

    Fuse Recruitment, a specialist recruitment agency for the insurance industry, is seeking an experienced Insurance Claims Specialist to join their team. With a strong focus on customer satisfaction and claim processing efficiency, this role offers a unique opportunity for individuals with claims management experience in a complex environment.**Job...


  • North Lakes, Queensland, Australia Auto & General Full time

    Job Summary:We are seeking an experienced and skilled Home Claims Team Manager to lead our team in delivering exceptional customer service while maintaining the highest standards of quality.About the Role:The successful candidate will have a strong background in home claims, with previous experience in a leadership role. You will be responsible for coaching...


  • North Lakes, Queensland, Australia Auto & General Full time

    At Auto & General, we are seeking a highly skilled Liability Claims Specialist to join our team. As a key member of our claims team, you will be responsible for determining liability on disputed claims, investigating and negotiating costs, and recovering costs of repairs.Key responsibilities include:Determining liability on disputed claimsInvestigating and...


  • North Lakes, Queensland, Australia Auto & General Full time

    About This RoleWe are seeking a highly skilled Insurance Claims Specialist to join our team at Auto & General. As a key member of our claims department, you will be responsible for delivering exceptional claims service and ensuring that our customers receive the best possible experience.This is an excellent opportunity for someone with a strong analytical...


  • North Lakes, Queensland, Australia Auto & General Full time

    The role of Claims Quality Assurance Specialist is crucial in the development of our Motor Claims & Assessing Quality Assurance program. As a key member of our team, you will play an active role in monitoring compliance with established procedures and technical standards for the Motor Supply Chain, Assessing Support Officers, Customer Service Officers, and...


  • North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General is Australia's fastest-growing major Motor and Home insurer. We provide insurance solutions to safeguard a brighter future for our customers, delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Virgin Money.We protect our customers' most valued possessions on the road,...


  • North Lakes, Queensland, Australia Auto & General Full time

    Job DescriptionWe are seeking a highly skilled Senior Claims Recovery Specialist to join our team at Auto & General.About the RoleThis is an excellent opportunity for someone looking to take their career to the next level in claims recovery. As a Senior Claims Recovery Specialist, you will be responsible for managing a portfolio of recoveries claims and...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and motivated Home Claims Team Leader to join our team at Auto & General. This exciting opportunity will see you leading a team of dedicated professionals to achieve exceptional results and drive business growth.Key ResponsibilitiesTeam Leadership: Develop, motivate and coach a high-performing team of Claims...


  • North Lakes, Queensland, Australia Auto & General Full time

    Job SummaryWe are seeking a Claims Resolution Specialist to join our team at Auto & General.


  • North Lakes, Queensland, Australia Auto & General Full time

    **Job Overview**We are seeking a skilled Compensation and Claims Specialist to join our team at Auto & General. This is a unique opportunity for an individual with excellent negotiation and communication skills to make a real difference in the lives of our customers.As a key member of our claims team, you will play a vital role in delivering superior claims...


  • North Lakes, Queensland, Australia Auto & General Full time

    Job Description:We are seeking an experienced Claims Management Specialist to join our team at Auto & General. In this role, you will be responsible for managing a portfolio of complex, high-value claims.Key Responsibilities:End-to-end management of a portfolio of claims, ensuring timely and effective resolution.Built and maintained strong relationships with...


  • North Lakes, Queensland, Australia Auto & General Full time

    We are seeking an experienced Claims Resolution Specialist to join our team at Auto & General. This is a key role that requires strong negotiation and problem-solving skills, with the ability to manage complex liability and legal files.

  • Knowledge Specialist

    1 month ago


    North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.Salary InformationWe offer a competitive salary package with an estimated annual remuneration of $90,000-$120,000 depending on experience. This includes...


  • North Lakes, Queensland, Australia Fuse Recruitment Full time

    Fuse Recruitment is a leading recruitment agency specializing in the insurance industry, and we are excited to offer an exciting opportunity for a skilled Claims Consultant to join our team.Company Overview:Fuse Recruitment is a dynamic and fast-growing company that has established itself as a premier recruitment partner for the insurance industry. Our...


  • North Lakes, Queensland, Australia Auto & General Full time

    Job Description:We are seeking an experienced Claims Resolution Specialist to join our team at Auto & General.Key Responsibilities:Manage a portfolio of complex liability and legal files, ensuring timely and cost-effective resolution.Assess liability and settlement outcomes, making informed decisions to drive business growth.Negotiate with third parties,...