Customer Service Coordinator
1 day ago
Job Summary:
We are seeking a highly skilled Customer Service Coordinator to join our team as a Student Experience Specialist. This role is responsible for providing exceptional customer service to students, clients, and stakeholders, ensuring alignment with our mission and values.
About the Role:
The successful candidate will provide efficient and effective coordination of student services, manage client support, course administration, and student record management. Key responsibilities include building and maintaining positive relationships, providing information and support to students, escalating issues as needed, and maintaining current knowledge of VET compliance and quality assurance.
Requirements:
- Strong Interpersonal Skills: The ability to build respectful relationships with students and staff.
- Autonomy and Collaboration: A collaborative team player with strong administrative and customer service experience.
- Detail-Oriented Time Management: Effective time management skills with attention to detail.
- Computer Literacy: Intermediate computer skills with experience in managing databases and Smart Sheets.
Desirable Qualities:
- A commitment to maintaining confidentiality and demonstrating integrity.
- Possession of knowledge in the Vocational Education and Training (VET) sector is preferred.
Benefits:
This is a fixed-term contract with the possibility of extension into 2026. The remuneration package includes a competitive salary in line with the Archdiocesan pay scale. If you are a dedicated professional seeking an autonomous role within a supportive environment, we encourage you to apply for this opportunity to contribute to the mission of the Institute of Faith Education.
How to Apply:
Please submit your CV along with a cover letter addressing the selection criteria.
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