Customer Service Coordinator for Hospitality Events

4 days ago


Brisbane, Queensland, Australia Pinnacle People Permanent Full time

Pinnacle People Permanent is seeking a dedicated Customer Service Coordinator to support its major events scene.

Estimated salary: $65,000 - $80,000 per annum

About the Role:

We are looking for an experienced hospitality professional to join our team as a Customer Service Coordinator. The successful candidate will be responsible for end-to-end recruitment and skills testing, working closely with supervisors and other key staff to ensure seamless operational activity.

The role involves forward planning and rostering of large pools of casual staff at third-party work sites, management of high-volume incoming calls, and anticipating challenges to identify solutions that help the team succeed in its objectives.

The ideal candidate will have previous experience in the hospitality or customer service industry, preferably in a Front of House (FOH) role within a restaurant or hotel environment. They should possess excellent computer skills, including proficiency in Outlook and other Microsoft Office applications, and strong organizational and multitasking abilities.

The selected candidate will work one Saturday a month on a rotating roster and must have exceptional communication and interpersonal skills, with the ability to work independently and as part of a team.

We are committed to providing our staff with opportunities for career advancement and professional development, and we encourage you to apply if you're passionate about hospitality and ready to take the next step in your career.


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