Customer Support Coordinator

2 weeks ago


Brisbane, Queensland, Australia Metricon Homes Qld. Full time
Metricon Homes Qld. is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families. We are seeking a highly skilled Customer Support Coordinator to join our vibrant, state-of-the-art Robina Studio-M office.

As a key member of our Pre-Site Operational Customer Support team, you will be responsible for effectively managing customer expectations, delivering exceptional customer service, and maintaining accurate records of customer project details.

Key responsibilities include:

* Managing customer expectations and ensuring they are aware of the status of their home during the pre-construction process
* Delivering exceptional customer service and building strong relationships with customers
* Providing regular updates to customers
* Maintaining accurate records of customer project details
* Liaising with internal teams and external suppliers to coordinate client variations
* Ensuring customer quality control through professional communications and data entry
* Developing thorough knowledge of Metricon products, services, and processes

In return, you will be supported by a Management Team that has a Culture Where You Matter, with opportunities for ongoing learning and development, a competitive salary, and salary package opportunities.

If you have extensive experience in customer service and administration, and are able to deliver exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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