Claims Specialist

6 days ago


Tweed Heads, New South Wales, Australia Employers Mutual Full time
About the Role

We are seeking a skilled and compassionate Case Manager to join our team in Sydney, working within our Emergency Services portfolios. As a Case Manager, you will play a vital role in assisting injured workers to return to employment, working closely with stakeholders to develop and implement effective treatment plans.

This is a full-time, permanent position based in the Tweed office, with flexibility to work from home. We are looking for individuals who have recently graduated with a degree in psychology or a similar degree within health sciences.

Your Responsibilities
  • Manage a portfolio of workers compensation claims, focusing on physical and psychological based injuries
  • Build and maintain relationships with stakeholders, including injured workers, employers, doctors, and rehabilitation providers, to facilitate timely and safe return to work
  • Develop and implement proactive strategies to improve recovery and return to work outcomes
  • Collaborate with Injury Management Specialists to create and implement plans to support injured workers' return to work journey
About You
  • Strong Allied Health background with experience in customer service
  • Ability to work effectively within a team and thrive in a fast-paced environment
  • Passion for helping people and ability to handle challenging conversations
  • Proactive, self-motivated, and able to think creatively when engaging with stakeholders
  • Empathetic, resilient, and able to work well under pressure
  • Experience managing, negotiating, and influencing positive outcomes
  • Commitment to delivering world-class customer service and building collaborative relationships with each customer/client
About Us

We stand together as equals, celebrating diversity and inclusion in our workplace. EML is an equal opportunity employer, committed to maintaining a culture that values respect, integrity, and honesty. We offer a range of benefits, including flexibility to work from home, a corporate wellbeing program, and access to discounts at over 350 retailers.

We value our people and are committed to supporting their professional development and providing generous employee benefits. If this role aligns with your career goals, please apply now.


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