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Technical Specialist

4 weeks ago

Tweed Heads, Australia EML Full time

**Technical Specialist**:
NSW - Tweed Heads Workers Compensation Full Time

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our brand-new office based in **Tweed Heads**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

You will provide regular advice and coaching to Case Managers within our teams. You will also support the Team Leader and advise on adverse decisions relating to liability/work capacity/permanent impairment/weekly payment entitlements and communication of these decisions.

This will be a **Permanent** position based in the **Tweed Heads** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Coach a team of Case Managers and support the delivery of a world class customer experience
- Assess all technical considerations of compensation payments and liability determination
- Work within the legislative and regulatory environment to optimise outcomes for all stakeholders
- Understand the impact of initial eligibility under legislation in regard to benefits for injured workers and impact to stakeholders
- Participate and provide technical support in employer claims reviews

**ABOUT YOU**
- Strong technical experience in workers’ compensation claims
- Proven experience coaching & mentoring case managers in the workers compensation industry
- You have previous experience working as a case manager or a technical specialist background
- Tertiary studies in Allied Health or Legislation is desirable

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Paid Parental Leave
- 17.5% annual leave loading

**At EML we are continuing to hire nationally during COVID-19. As a business, we will be following government guidelines therefore, your onboarding may consist of both in office and/or work from home elements.