Claims Specialist

3 days ago

Tweed Heads, New South Wales, Australia Employers Mutual Full time
About the Role

We are seeking a highly skilled and compassionate Claims Specialist to join our team in Sydney. As a key member of our Emergency Services portfolios, you will play a vital role in assisting injured workers return to employment.

As a Claims Specialist, you will be responsible for managing a portfolio of workers compensation claims, focusing on physical and psychological based injuries. You will build and maintain relationships with stakeholders, including injured workers, employers, doctors, and rehabilitation providers, to ensure timely and safe return to work outcomes.

Your Responsibilities
  • Manage a full portfolio of workers compensation claims, implementing active and timely strategies to improve recovery and return to work outcomes.
  • Develop and maintain relationships with stakeholders to facilitate effective communication and collaboration.
  • Work closely with Injury Management Specialists to develop and implement plans to assist injured workers' return to work journey.
About You
  • Hold an Allied Health background with experience in customer service, preferably in a claims management or injury recovery setting.
  • Be able to work well within a team and thrive in a fast-paced environment.
  • Have a passion for helping people and be able to handle challenging conversations.
  • Be proactive, self-motivated, and able to think creatively when engaging with stakeholders.
  • Be empathetic, resilient, and able to work well under pressure.
  • Have experience managing, negotiating, and influencing positive outcomes.
What We Offer

We stand together as equals, celebrating diversity and inclusion in our workplace. EML is an equal opportunity employer, committed to maintaining a culture that values respect, integrity, and honesty.

We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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