Customer Relationship Coordinator

1 week ago


Brisbane, Queensland, Australia VISY Full time

We are seeking a highly motivated Customer Relationship Coordinator to join our team in Hemmant. This is an exciting opportunity to work with a leading company in the sustainable packaging and recycling industries.

About Visy

Visy is a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We love solving problems that make an impact and grow our business. Our relentless pursuit for customer satisfaction has earned us a reputation as a market leader, and we're committed to maintaining this standard.

About the Role

This busy and highly varied role will challenge you to manage customer relationships effectively while maintaining a high level of accuracy and attention to detail. As a Customer Relationship Coordinator, you will be responsible for:

  • Providing daily order updates to allocated key accounts, keeping customers informed about order statuses, expected delivery times, and any relevant changes.
  • Managing customer support and interaction across email and phone.
  • Overseeing the onboarding of new products, ensuring a seamless customer experience.
  • Order management in a timely and accurate manner.
What You'll Bring to the Team

To succeed in this role, you'll need:

  • Solid experience in Customer Service (within the manufacturing industry will be a huge advantage).
  • Exceptional communication skills to establish meaningful relationships with internal and external customers.
  • A strong team attitude and ability to maintain a high level of accuracy.
  • The ability to thrive within a fast-paced environment.
  • Proficiency in Microsoft Office Suite and CRM systems.
Salary and Benefits

We offer a competitive salary of $65,000 - $75,000 per annum, depending on experience. Additionally, you'll enjoy a range of benefits including employee assistance program, discounted health insurance, and access to exclusive discounts and offers on banking products and services. On-demand access to expert advice for employees and their managers at every life stage, purchased annual leave, 12 weeks paid parental leave, keep in touch days during the parental leave period, discounts on health and wellbeing products, and novated lease & salary sacrifice arrangements are also included.

Why Work with Us?

You'll be part of a dynamic team that's passionate about making a difference in the sustainable packaging and recycling industries. If you think you have what it takes to help us achieve our vision, we'd love to hear from you.



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