Customer Relationship Specialist

2 weeks ago

Brisbane, Queensland, Australia RELX Trading Australia Pty Limited Company Full time

About the Role

As a Client Service Specialist at RELX Trading Australia Pty Limited Company, you will deliver exceptional service to key clients, exceeding expectations and enhancing their experience. Drive revenue and usage growth through your efforts.

This is a full-time role working within the Large Enterprise team. Ideally, this role will be based in Australia, preferably in Sydney, Melbourne, or Brisbane, with flexibility to work from home and our offices.

Responsibilities

  • Acting as the support contact for strategic accounts, managing queries and collating responses as needed.
  • Provide data-driven insights to the team to help drive strategic engagement activities, identify opportunity and risk with key clients, and provide exceptional client service.
  • Managing customer service escalations, resolving issues, and addressing customer concerns to prevent recurrence.
  • Coordinating with various teams to ensure issue resolution within SLA and proactively identifying service improvements.
  • Supporting Relationship Directors in building proposal documentation and providing overall support for contract renewal and new opportunities.
  • Attending regular operational review meetings with customers and driving service management improvements.
  • Following up on "Fair" classified leads for assigned accounts, setting up trials, and monitoring usage.
  • Maintaining regular customer communication and providing product/business updates in collaboration with internal teams.
  • Providing holiday/extended leave and sickness cover for the Strategic Team and resolving urgent emails sent to CRM Group email.

Requirements

  • Possess excellent communication and interpersonal skills.
  • Be able to effectively manage customer escalations and resolve issues.
  • Possess the ability to collaborate with cross-functional teams.
  • Be capable of supporting Relationship Directors in achieving account objectives.
  • Have a proactive approach to identifying ways of increasing usage and engagement.
  • Be able to understand internal company structure to support global accounts.
  • Possess excellent organizational and project management skills.
  • Be willing to undertake special projects and provide additional support for events as needed.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Discounted Health plan rate and Optical Assistance
  • Life assurance and income protection
  • Option to buy additional Annual Leave days
  • Employee Assistance Program
  • Flexible working arrangements
  • Benefits for you and your family
  • Access to learning and development resources

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We are committed to providing a fair and accessible hiring process

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK, or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

  • Customer Relationship Development Specialist

    18 hours ago

    Brisbane, Queensland, Australia RELX Trading Australia Pty Limited Company Full time

    About the RoleWe are seeking a Customer Relationship Development Specialist to join our Large Enterprise team in Australia.This full-time role will involve delivering exceptional service to key clients, exceeding their expectations and enhancing their experience.Key responsibilities include acting as the support contact for strategic accounts, managing...

  • Relationship Development Specialist

    4 days ago

    Brisbane, Queensland, Australia Pearson Full time

    About the Role:We are seeking a highly skilled Relationship Development Specialist to join our team at Pearson, a global learning company. As a Relationship Development Specialist, you will be responsible for driving sales growth and building lasting relationships with customers in the Secondary Schools Division.Key Responsibilities:Account Management:...

  • Customer Relationship Liaison

    3 weeks ago

    Brisbane, Queensland, Australia RELX Trading Australia Pty Limited Company Full time

    About the RoleAs a Client Service Specialist, you will be responsible for delivering exceptional service to key clients, exceeding their expectations and enhancing their experience. You will drive revenue and usage growth through your efforts, working closely with the Head of Sales and the Large Enterprise team.Responsibilities:Acting as the support contact...

  • Customer Relationship Manager

    1 month ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo and Adelaide Bank is a leading financial institution that offers a wide range of products and services to its customers. We are committed to providing excellent customer service and building strong relationships with our customers.About the RoleWe are seeking a highly motivated and experienced Customer Relationship Manager to join our team....

  • Customer Relationship Manager

    1 month ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo Bank is a leading financial institution that offers a wide range of products and services to its customers. We are committed to providing exceptional customer service and building strong relationships with our customers.About the RoleWe are seeking a highly motivated and experienced Customer Relationship Manager to join our team. As a...

  • Customer Relationship Manager

    3 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo Bank is a community-focused financial institution that offers a wide range of products and services to its customers. We are committed to providing excellent customer service and building strong relationships with our customers.About the RoleWe are seeking a highly motivated and experienced Customer Relationship Manager to join our team. As a...

  • Customer Relationship Manager

    3 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About usWe're a community-focused bank that offers a unique blend of personal service and big bank opportunities. Our team is passionate about helping customers achieve their financial goals, and we're looking for someone to join us in this mission.About the roleAs a Customer Relationship Manager, you'll be responsible for building strong relationships with...

  • Customer Relationship Manager

    3 weeks ago

    Brisbane, Queensland, Australia Smith & Co Recruitment Full time

    Customer Relationship ManagerSmith & Co Recruitment is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for managing positive collections outcomes for our clients and customers.The Role:Manage individual client accounts to ensure satisfaction and resolve issues.Work closely...

  • Customer Relationship Manager

    4 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo Bank is a community-focused financial institution that offers a range of products and services to meet the financial and wealth needs of our customers.About the RoleWe are seeking a motivated and experienced Customer Relationship Manager to join our team at Community Bank Varsity Lakes. As a key member of our branch, you will be responsible...

  • Customer Relationship Manager

    3 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About usWe're a community-focused bank that offers a unique blend of big bank opportunities and small bank community feel. Our team is passionate about supporting our customers and making a positive impact on our communities.About the roleAs a Customer Relationship Manager, you will play a key role in driving growth and delivering great outcomes for our...

  • Customer Relationship Manager

    1 month ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo Bank is a community-focused financial institution that offers a unique blend of personal service and modern banking solutions.About the RoleWe are seeking a highly motivated and experienced Customer Relationship Manager to join our team at Community Bank Canungra. As a key member of our branch, you will be responsible for delivering...

  • Customer Relationship Manager

    3 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About usWe're a community-focused bank that offers a unique blend of big bank opportunities and small bank community feel. Our team is passionate about supporting our customers and making a positive impact on our communities.About the roleAs a Customer Relationship Manager, you'll play a key role in driving growth and delivering great outcomes for our...

  • Customer Relationship Manager

    4 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe're seeking a highly motivated and experienced Customer Relationship Manager to join our team at Community Bank Canungra. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships and lending initiatives.Key ResponsibilitiesDevelop and...

  • Customer Relationship Manager

    1 month ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo Bank is a community-focused financial institution that offers a unique blend of personal service and big bank capabilities.About the RoleWe are seeking a motivated and experienced Customer Relationship Manager to join our team at Community Bank Gympie & Districts. As a key member of our branch, you will be responsible for building strong...

  • Customer Relationship Manager

    4 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo Bank is a community-focused financial institution that offers a unique blend of personal service and modern banking solutions.About the RoleWe are seeking a motivated and experienced Customer Relationship Manager to join our team at Community Bank Gympie & Districts. As a key member of our branch, you will be responsible for building strong...

  • Customer Relationship Manager

    1 month ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo Bank is a community-focused financial institution that offers a unique blend of personal service and modern banking solutions.About the RoleWe are seeking a motivated and experienced Customer Relationship Manager to join our team at Community Bank Canungra. As a key member of our branch, you will be responsible for building strong...

  • Customer Relationship Manager

    1 month ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About UsBendigo Bank is a community-focused financial institution that offers a unique blend of personal service and big bank capabilities.About the RoleWe are seeking a motivated and experienced Customer Relationship Manager to join our team at Community Bank Canungra. As a key member of our branch, you will be responsible for building strong relationships...

  • Customer Relationship Manager

    2 weeks ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About Bendigo BankWe're a community-focused bank that offers a unique blend of big bank opportunities and small bank community feel. Our team is passionate about supporting our customers and making a positive impact on our communities.About the RoleAs a Customer Relationship Manager, you'll play a key role in driving growth and delivering great outcomes for...

  • Customer Relationship Manager

    1 month ago

    Brisbane, Queensland, Australia Bendigo and Adelaide Bank Full time

    About the RoleWe're seeking a highly motivated and experienced Customer Relationship Manager to join our team at Community Bank Canungra. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships and lending initiatives.Key ResponsibilitiesDevelop and...

  • Customer Relationship Officer

    3 weeks ago

    Brisbane, Queensland, Australia Smith & Co Recruitment Full time

    At Smith & Co Recruitment, we are seeking a skilled Customer Relationship Officer to join our team. As a key member of our debt recovery organisation, you will be responsible for achieving positive collections outcomes for our clients and customers.The ideal candidate will have experience in receivables management or debt collection, and will be...