Strategic Customer Relationship Manager

3 weeks ago

Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

Job Summary

309 FLSmidth Pty. Ltd. is seeking a highly skilled and experienced Contracts Manager to lead our customer portfolio and drive business growth and development. The ideal candidate will have a strong background in customer relationships, contract management, and business development, with a proven track record of success in a fast-paced environment.

Key Responsibilities

  • Develop and maintain strong relationships with assigned customer portfolio, including strategic planning and execution of customer growth initiatives.
  • Lead point of contact for key customer matters, escalations, and forward forecasting of requirements, coordinating activities accordingly using organizational resources.
  • Develop and implement operational solutions to achieve customer requirements and deadlines, ensuring timely and accurate maintenance of customer portfolio data.
  • Negotiate performance-based contracts and maintenance of ongoing contract terms, conditions, and performance, including pricing review and analytics.
  • Demonstrate a deep understanding of customer needs and preferences, driving the FLSmidth ESG agenda with a focus on new technologies and innovations.

Requirements

  • Recent experience as a Contracts Manager, with a strong background in customer relationships and business development.
  • Skilled in stakeholder engagement and customer service, with a proven track record of success in a fast-paced environment.
  • Ability to interpret and comprehend commercial contract terms and conditions, with a strong focus on negotiation and planning.
  • Experience in a customer-facing order handling, procurement, or supply chain execution role in the resources sector, with a good understanding of supply chain processes and principles.
  • Sound understanding of Trade Practice Law and requirements as required, with the ability to influence and persuade internal and external stakeholders.

What We Offer

  • Competitive remuneration package, job security, and development opportunities within a respected global OEM company.
  • Access to a recognition and benefits platform, involvement with community and charity initiatives, and annual flu vaccination.
  • A commitment to equal opportunity and diversity, with a strong focus on promoting an environment of inclusion.

About Us

309 FLSmidth Pty. Ltd. is a global leader in the cement and mining industries, committed to developing sustainable solutions and driving business growth and development. We believe in the importance of customer relationships, innovation, and collaboration, and are seeking a highly skilled and experienced Contracts Manager to join our team.

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