Customer Service and Relationship Manager

1 month ago

South Brisbane, Queensland, Australia VISY Full time
Job Description

We are seeking a highly motivated and results-driven Customer Service and Relationship Manager to join our team at VISY. This is an exciting opportunity to play a key role in our relentless pursuit of customer satisfaction.

About the Role

This busy and varied position involves managing customer relationships effectively, providing daily order updates, and overseeing new work requirements. You will be required to maintain a high level of accuracy and have excellent communication skills to establish meaningful relationships with internal and external customers.

  • Manage customer support and relevant interactions across email and phone
  • Provide daily order updates to allocated key accounts, keeping customers informed about order statuses, expected delivery times, and any relevant changes
  • Oversee the New Work requirements, initiating a smooth onboarding of new products and ensuring a seamless customer experience

The ideal candidate will possess solid experience in Customer Service, particularly within the manufacturing industry, and have exceptional communication skills to establish meaningful relationships with internal and external customers. They will also have the ability to maintain a high level of accuracy and have a strong team attitude.

About You
  • You have solid experience in Customer Service, preferably within the manufacturing industry
  • You possess exceptional communication skills to establish meaningful relationships with internal and external customers
  • You have the ability to maintain a high level of accuracy and have a strong team attitude
  • You are a highly motivated and driven individual who thrives in a fast-paced environment
  • You have proficiency in Microsoft Office Suite and CRM systems
Benefits

We offer a stable, respectful, and supportive work environment where your expertise will be valued, and your professional and personal development encouraged. Some of the benefits include:

  • A competitive salary range: $65,000 - $85,000 per annum
  • Employee Assistance Program (EAP)
  • Discounted health insurance and access to exclusive discounts and offers on a range of banking products and services
  • On-demand access to expert advice for employees and their managers at every life stage
  • Purchased annual leave
  • 12 weeks paid parental leave and keep-in-touch days during the parental leave period
  • Discounts on health and wellbeing products
  • Novated lease and salary sacrifice arrangements

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