Customer Relationship Banker
7 days ago
About the Opportunity
We are seeking an experienced Customer Relationship Banker to join our team at Heritage Bank, Highfields & Crows Nest Community Branches. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and building long-term relationships with our members.Key Responsibilities:
- Assist members with their transactional needs and enquiries.
- Engage in needs-based conversations to find the right solutions for our members, every time.
- Build relationships to help members achieve their long-term financial goals.
- Educate members on how to utilise digital and mobile banking tools to enhance their banking experience.
- Collaborate with your team to achieve strategic goals.
Your Skills and Qualifications:
We are looking for team members who are driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people. To be successful in this role, you will also need cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems. Previous experience in a customer service role and prior experience in banking would be highly regarded.
About Us:
We take great pride in giving our members the best experience we possibly can – consistently, across everything we do. Being member-owned means we are passionate about our members. We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes. Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members' financial needs and assist them in achieving their goals.
What We Offer:
We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer-driven recognition program. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
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