Customer Service Representative

6 days ago


Parramatta, New South Wales, Australia Great Southern Bank Full time

About the Role

At Great Southern Bank, we're a customer-focused organization that prioritizes delivering exceptional service and support to our customers. Our Customer Service Specialist role is crucial in achieving this goal, as you will be the first point of contact for our customers and their retail banking needs.

**Key Responsibilities:**

  • Provide support and serve the local community through excellent customer service
  • Process transactions and inquiries in a timely and efficient manner
  • Generate leads and opportunities to deliver sales and lending results
  • Help customers meet their financial goals through our great value savings, insurance, and personal lending products
  • Protect customers through strict adherence to policies and regulations

**Requirements:**

  • Enjoy learning new things, such as new products, services, and ways of working
  • Be willing to challenge yourself to go above and beyond with each customer conversation
  • Meet new people and build connections in your local community
  • Help solve problems for customers by matching products and solutions to their needs
  • Get results that help our customers achieve their financial and lifestyle goals

**What We Offer:**

At Great Southern Bank, we're committed to building a strong, inclusive, and diverse workplace where people feel valued, connected, and respected. We invest in our team with awesome incentive programs, training, and career development opportunities. Our benefits package includes discounts on financial and insurance products, options for health and wellness, unique leave arrangements, and more.

**Our Culture:**

We're a customer-owned bank that's proud to have over 75 years of experience putting our customers first. Our culture is approachable, supportive, and fun, allowing our team members to thrive both at work and at home. We're seeking motivated and enthusiastic individuals to join our winning customer team.



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