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Customer Service Representative

2 months ago

Parramatta, New South Wales, Australia Nepean Motor Group Full time

Customer Service / Brand Advocate Opportunity

We are seeking a results-driven Brand Advocate Consultant to join our team at Nepean Motor Group in Penrith.

As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving brand satisfaction levels.

Key Responsibilities:

  • Act as the primary point of contact for customers, providing proactive and positive solutions to their enquiries and concerns.
  • Represent individual brands within our multi-franchise dealership, ensuring a consistent and high-quality customer experience.
  • Collaborate with other departments to attract new customers and maintain existing relationships.
  • Assist in driving brand-specific customer satisfaction levels, aligned with Nepean Motor Group's KPIs.

Requirements:

  • Previous customer service experience, preferably within the automotive industry.
  • Well-developed communication and problem-solving skills.
  • Confident telephone techniques and basic knowledge of the automotive industry.
  • Strong administration and organisation skills.

What We Offer:

  • An attractive salary package aligned with experience.
  • Ongoing training and support to develop your skills.

About Nepean Motor Group:

We are one of the highest-selling car dealerships in NSW, with 8 exciting franchises under one roof. We pride ourselves on delivering an unparalleled level of service in all areas of our business.