Customer Service Representative

2 days ago


Parramatta, New South Wales, Australia Charterhouse Full time
Job Opportunity

We are seeking a skilled Customer Service Representative to join our team at Charterhouse. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls, as well as email and webchat queries daily
  • Answer incoming customer enquiries and requests for information
  • Maintain customer satisfaction
  • Stay updated on departmental policy changes to determine responses
  • Handle customer data and information with confidentiality
  • Maintain accurate records and databases accurately

Requirements:

  • A minimum of 2 years experience in a call centre or customer service role
  • Excellent interpersonal communication skills
  • Intermediate experience in Excel and Spreadsheet tasks
  • High level of professionalism
  • Strong problem solving abilities, especially in a fast-paced environment
  • Demonstrated experience responding to emails and webchat
  • Advanced computer literacy skills
  • Previous experience in a contact centre would be beneficial

About the Role:

This is a contract role, requiring candidates who can hit the ground running, are calm with a fast-paced training period and able to adapt quickly in a new environment. Experience in a similar role within a call centre environment would be highly advantageous.

What We Offer:

A competitive hourly rate, excellent training and a friendly and supportive working environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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