Customer Service Representative

6 days ago


Parramatta, New South Wales, Australia Charterhouse Full time

Job Summary

Charterhouse is seeking a skilled Customer Service Representative to provide exceptional support services to our clients. As a key member of our team, you will be responsible for delivering high-quality customer experiences through effective communication, problem-solving, and issue resolution.

Key Responsibilities:

  • Provide consistent and courteous customer service via phone, email, and in-person interactions.
  • Maintain accurate records and databases in our in-house software systems.
  • Receive and respond to customer inquiries, utilizing generalist knowledge to resolve issues efficiently.
  • Liaise with customers to provide up-to-date information on our services and procedures.
  • Perform other administrative duties as required to support the team.

Requirements:

  • 2-3 years of experience in a customer service or call centre role.
  • Excellent written and verbal communication skills.
  • Previous experience working with vulnerable members of the public or in a government agency is preferred.
  • Proficient in Microsoft Office Suite, particularly Outlook and Teams.
  • Strong problem-solving abilities, especially in a fast-paced environment.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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