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Customer Service Representative
2 months ago
At Great Southern Bank, we're a customer-focused organization that prioritizes delivering exceptional service to our customers. Our mission is to help Australians achieve homeownership, and we're seeking a skilled Customer Service Representative to join our team.
This role is a key part of our customer service team, based in our Parramatta branch. As the first point of contact for our customers, you'll be responsible for providing support and serving the local community's retail banking needs.
This sales role involves more than just processing transactions and inquiries. You'll be challenged to generate leads, deliver sales and lending results, and help our customers achieve their financial goals through our value-added savings, insurance, and personal lending products.
To succeed in this role, you'll need to demonstrate:
- A passion for learning new products, services, and ways of working
- The ability to challenge yourself to go above and beyond with each customer conversation
- A strong desire to meet new people and build connections in your local community
- The skills to help solve problems for customers by matching products and solutions to their needs
- The drive to get results that help our customers achieve their financial and lifestyle goals
- The commitment to protecting customers through strict adherence to policies and regulations
We're committed to building a strong, inclusive, and diverse workplace where people feel valued, connected, and respected. We believe in taking care of our people, because happy employees make for a happy workplace.
We invest in our team with awesome incentive programs, a wide range of training and career development opportunities, and a bunch of other perks and benefits, including discounts on financial and insurance products, options for health and wellness, unique leave arrangements, and more.
We're big on recognition too. We celebrate our team members' achievements through Employee Appreciation Day, Values Awards, and eCards for both teams and individuals who embody our values.
We have Employee Groups that support you to be your authentic self every day.
About UsJoin us at Great Southern Bank and make a difference in the lives of over 380,000 Australians. With over 75 years of experience putting our customers first, we're proud to be customer-owned and focused on helping all Australians achieve homeownership.
We're a growing organization that's investing in technology, products, and people. We're seeking motivated and enthusiastic individuals to join our winning customer team. Our culture is approachable, supportive, and fun, allowing our team members to thrive both at work and at home.
