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Customer Service Representative

2 months ago

Parramatta, New South Wales, Australia HCF - Member Growth Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at HCF - Member Growth. As a Telephone Sales Representative - Outbound Sales, you will play a crucial role in providing exceptional customer service and driving sales growth.

Key Responsibilities:

  • Engage with potential customers through outbound calls to promote HCF's products and services.
  • Manage and complete membership applications, ensuring accurate and timely processing.
  • Handle customer inquiries and provide clear, concise information about HCF's health and life products.
  • Maintain confidentiality and accuracy of customer information, reporting, and sales pipeline.

About You

  • Proven track record of delivering outstanding customer service and sales performance.
  • Previous experience in a call centre environment, preferably with outbound and inbound activities.
  • Strong team player with a positive attitude and willingness to adapt to changing circumstances.
  • Excellent communication and interpersonal skills, with the ability to work under pressure.
  • Self-motivated and driven, with a passion for delivering results.

About HCF

HCF is a leading not-for-profit health fund dedicated to providing high-quality, member-centric healthcare solutions. Our purpose is to bring our human touch to healthcare, making it understandable, affordable, and accessible to all. We value our members and strive to deliver exceptional service and support.