Customer Service Representative
23 hours ago
This position is responsible for delivering exceptional customer service and administrative support to our clients and colleagues. As the first point of contact, you will be the face of Workskil Australia, providing a warm and welcoming experience for all visitors to our Joondalup site.
We are seeking a highly organized and efficient individual with excellent communication skills to join our team. The successful candidate will be able to multitask, prioritize tasks, and maintain a professional demeanor in a fast-paced environment.
Key Responsibilities- Provide exceptional customer service to clients and colleagues
- Manage incoming inquiries and direct them to the appropriate area
- Provide administrative support to the team, including data entry and document preparation
- Maintain accurate records and files
- Collaborate with colleagues to achieve team goals and objectives
- Intermediate to high level administrative skills, including proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills
- Experience in a busy reception or front of house role
- Ability to work in a team environment and maintain a calm and professional approach in challenging situations
- Awareness of the Employment Services industry and ability to prepare and edit resumes (desirable)
Workskil Australia is a national not-for-profit and charitable organisation, dedicated to supporting Australians to achieve sustained economic and social self-reliance. We provide a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team.
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