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Customer Service Representative

2 months ago


Joondalup, Australia Workskil Australia Ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Officer to join our team at Workskil Australia Ltd. As the first point of contact for our customers, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide administrative support to our team, including answering phone calls, responding to emails, and managing correspondence.
  • Manage our front desk, including greeting clients, handling inquiries, and providing information on our services.
  • Assist with the coordination of events and activities, including preparing materials, setting up equipment, and ensuring smooth execution.
  • Develop and maintain relationships with our clients, including building trust, understanding their needs, and providing tailored solutions.
  • Work collaboratively with our team to achieve our goals and objectives, including sharing knowledge, expertise, and best practices.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven experience in a customer-facing role, with a strong understanding of customer service principles and practices.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects.
  • Intermediate to advanced level of proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our clients.
About Us

Workskil Australia Ltd is a national not-for-profit organization, dedicated to providing employment, education, and training services to individuals and communities. We are committed to making a positive impact in the lives of our clients, and we are seeking like-minded individuals to join our team.

We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, inclusive, and supportive of all employees. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a dynamic and supportive work environment.