Customer Service and Sales Representative

5 months ago

Joondalup, Australia Royal Automobile Club of WA Full time

With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

Your Opportunity

Our contact centres operate 7 days a week Monday - Friday 7.00am - 10.30pm & Saturday - Sunday 8.30am - 5.00pm.

In the Customer Service & Sales Representative role - _known as _Member Solutions Consultant - _you will engage with current and potential members over the phone highlighting the value and benefits of our products and services and supporting them with their needs.

What you need to know:
Location: Joondalup and West Perth

Working hours: Monday to Sunday flexible roster. 8-hour shifts between 7am - 10.30pm

Salary and bonuses: Starting at $59,197pa + shift loading / penalties + super + incremental salary increases as you take on opportunities to complete upskilling at your own pace.

Performance based bonuses range between $225 - $1,000 per month on completion of all training.

Onboarding Training: You’ll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors.

Training courses are full time Monday to Friday 9am - 5pm and range between 5 - 9 weeks from the start date.

What will you be doing:

- Manage member enquiries by engaging with them via phone
- Provide support and accurate general advice or up to date information on products and services.
- Promote RAC products/services and identify sales leads to maximise conversion opportunities
- Building and maintaining relationships with members recommending products tailored to suit their individual needs
- Meet individual sales targets and collaborate to achieve team targets
- Maintain a competent level of knowledge of all new and existing RAC products/services
- Ensure member information is updated and maintained to a high standard using RAC systems

What we are looking for:
As a member-focused organisation, we are looking for adaptable and seasoned customer service and sales professionals with:

- Experience in a busy, multi-tasking environment, working with KPI’s and sales-based targets both individually and as part of a team
- Excellent communication skills with the ability to listen and relate well to others
- Ability to demonstrate empathy and resilience in assisting members through difficult situations

What can we offer you?
- Secure a full-time, permanent position working in centrally located offices, easily accessible via public transport or paid parking close by.
- Flexibility to work from home after your probation on a rotational roster (_e.g. 2 weeks home and 1 week in office)._
- Our offices are open plan with modern facilities including recreational break out areas.
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Generous discounts on home, contents & car insurance, plus free roadside assistance
- Member benefits & opportunity to join a very active Social Club

RAC reserves the right to close this vacancy without notice.

BetterJourneysRAC

LI-JT1

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