Customer Service and Sales Representative

6 months ago

Joondalup, Australia RAC Full time

Customer Service and Sales Representative

With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

**Your Opportunity**

Our contact centres operate 7 days a week Monday - Friday 7.00am - 10.30pm & Saturday - Sunday 8.30am - 5.00pm.

In the Customer Service & Sales Representative role - known as **Member Solutions Consultant - **you will engage with current and potential members over the phone highlighting the value and benefits of our products and services and supporting them with their needs.

**What you need to know**:
**Location** : Joondalup and West Perth

**Working hours** : Monday to Sunday flexible roster. 8-hour shifts between 7am - 10.30pm

**Salary and bonuses** : Starting at $59,197pa + shift loading / penalties + super + incremental salary increases as you take on opportunities to complete upskilling at your own pace.

Performance based bonuses range between $225 - $1,000 per month on completion of all training.

**Onboarding Training** : You'll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors.

Training courses are full time Monday to Friday 9am - 5pm and range between 5 - 9 weeks from the start date.

**What will you be doing**:

- Manage member enquiries by engaging with them via phone
- Provide support and accurate general advice or up to date information on products and services.
- Promote RAC products/services and identify sales leads to maximise conversion opportunities
- Building and maintaining relationships with members recommending products tailored to suit their individual needs
- Meet individual sales targets and collaborate to achieve team targets
- Maintain a competent level of knowledge of all new and existing RAC products/services
- Ensure member information is updated and maintained to a high standard using RAC systems

**What we are looking for**:
As a member-focused organisation, we are looking for adaptable and seasoned customer service and sales professionals with:

- Experience in a busy, multi-tasking environment, working with KPI's and sales-based targets both individually and as part of a team
- Excellent communication skills with the ability to listen and relate well to others
- Ability to demonstrate empathy and resilience in assisting members through difficult situations

**What can we offer you?**
- Secure a full-time, permanent position working in centrally located offices, easily accessible via public transport or paid parking close by.
- Flexibility to work from home after your probation on a rotational roster (e.g. 2 weeks home and 1 week in office).
- Our offices are open plan with modern facilities including recreational break out areas.
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- Generous discounts on home, contents & car insurance, plus free roadside assistance
- Member benefits & opportunity to join a very active Social Club

If you're seeking a career, not just a job, and want to make a meaningful impact in your community, ** **We can't wait to meet you and welcome you to the RAC family

RAC reserves the right to close this vacancy without notice.

BetterJourneysRAC

LI-JT1

Job ID JR103509

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