Synergy - Customer Service Representative

2 weeks ago

Joondalup, Australia Probe CX Full time

We are currently looking for passionate Customer Service Representatives to join our amazing Joondalup team delivering incredible service, and supporting the people of WA on behalf of a major utilities provider.

Our Joondalup centre is newly refurbished and close to cafes, shopping centres and public transport.

**Key details**:

- Full time available to work 38 hours per week Monday - Friday rotational shifts between 7:00 am to 7:00 pm
- Part-time to work 30 hours per week Monday - Friday rotational shifts between 7:00 am to 7:00 pm ( must be able to complete 6 weeks full time training)
- Work in our centre located 2/8 Davidson Terrace Joondalup WA or
- Hybrid (2 days office 3 days at home) working model after nesting period and meeting KPI's

**To be successful in this role, you will need to**:

- Build a relationship with customers over the phone
- Adhere to comprehensive compliance standards
- Deliver amazing customer experiences every time
- Effectively handle and resolve complex enquiries
- Demonstrate resilience and flexibility in all customer interactions
- Be comfortable to work in a flexible seating environment
- Competently use technology and multitask between different systems while actively listening
- You will be required to complete a National Police Clearance
- Must have full work rights to work within Australia for at least 12 months
- Australian based role

**What we can offer you**:

- Comprehensive paid training
- A diverse and supportive working environment - everyone is welcome here, and our differences make us stronger
- A culture built on fun, respect, integrity, innovation and transparency
- Unlimited access to our trusted Wellbeing Platform
- Join a multiple award-winning customer experience organisation with over 40 years of experience

**Our promise to you**

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

With clients spanning across the Pacific, Asia, North America, and South Africa, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

**Grab a job - stay for a career. We're actively supporting and upskill our agents into leaders within our business

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