Client Support Specialist

3 weeks ago

Wollongong, New South Wales, Australia Probe CX Full time

At Probe CX, we are fueled by enthusiasm, motivated by inquiry, and driven by a commitment to enhance our services continually. Our team thrives on challenges, collaborating with clients across the Pacific, Asia, and North America to achieve remarkable outcomes. We are committed to improving every day, and our rapid growth is a testament to our dedication to this principle. At Probe, anticipate innovative thinking, questioning the status quo, and discovering your purpose.

We are currently seeking dedicated Client Support Specialists to join our expanding team in a dynamic call center environment.

This position offers a secure, ongoing role with multiple permanent opportunities available, allowing for flexibility to work from home after initial training or continue in the call center.

This role is ideal for individuals who excel in a fast-paced atmosphere and wish to be part of a culture that prioritizes enjoyment, respect, integrity, innovation, and transparency.

As a Client Support Specialist, you will be instrumental in assisting families and caregivers by handling inbound inquiries. Your duties will encompass providing information, exploring available options, and advising on services that promote independent living at home, along with both short-term and long-term care solutions.

This role is not only fulfilling but also plays a vital part in enhancing community well-being. If you are passionate about making a positive impact and enjoy assisting others, we invite you to become part of our meaningful mission.

Key Information:

  • Multiple permanent full-time and part-time roles available.
  • Full-time schedule of 38 hours per week, with shifts from Monday to Friday, 8 am - 8 pm, and Saturday, 10 am - 4 pm on a rotational basis.
  • Part-time roles guarantee 30 hours per week, with the same shift requirements - full-time availability is necessary for the first 6 weeks.
  • Rotating schedules are typically released two weeks in advance.
  • Paid training and ongoing support during your transition.
  • Completion of a National Police Clearance is required.
  • Must possess full work rights in Australia for a minimum of 12 months.
  • This is an Australian-based role.

Qualities of a Successful Client Support Specialist:

  • Outstanding Customer Service Skills: Ability to deliver exceptional service to clients, effectively addressing their needs.
  • Proficient in Computer Literacy: Experience with various software and platforms to navigate multiple systems efficiently.
  • Adaptability in a Fast-Paced Environment: Capability to manage inbound calls while maintaining professionalism under pressure.
  • Strong Multitasking Abilities: Skill in handling multiple tasks while actively listening and responding to client inquiries.
  • Clear Communication: Excellent verbal and written communication skills to convey information effectively.
  • Willingness to Learn: Eagerness to acquire new skills and stay updated on process changes.
  • Meeting Performance Metrics: Ability to achieve output and quality Key Performance Indicators (KPIs), demonstrating commitment to excellence.

These attributes collectively contribute to the success of a Client Support Specialist, enabling them to provide outstanding service and thrive in a fast-paced work environment.

Culture & Benefits:

  • A fantastic working culture where you will feel valued and supported daily.
  • Unlimited access to a trusted mental health and well-being platform, promoting your overall wellness.
  • Opportunities for career advancement, with a company that invests in your professional development.

What Our Team Members Appreciate About Working at Probe:

  • The camaraderie and support from teammates.
  • The convenience of location, with accessible public transport options nearby.

We look forward to welcoming individuals who are eager to contribute to our mission and grow with us.

  • Care and Support Specialist

    1 week ago

    Wollongong, New South Wales, Australia Integrated Living Full time

    Job Title: Care and Support SpecialistWe are seeking a skilled and compassionate Care and Support Specialist to join our team at Integrated Living. As a Care and Support Specialist, you will provide high-quality care and support services to our clients, ensuring their physical, emotional, and social needs are met.Key Responsibilities:Provide personal care...

  • Executive Client Acquisition Specialist

    2 weeks ago

    Wollongong, New South Wales, Australia Commonwealth Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Client Acquisition Specialist to join our Commercial Business Banking team. As a key member of our team, you will be responsible for identifying and developing new business lending opportunities for medium to large-sized businesses across Australia.As a Commercial Business Development...

  • Client Engagement Specialists

    3 weeks ago

    Wollongong, New South Wales, Australia IMB Bank Full time

    Elevate your career with a community-focused and reputable financial institution No prior banking experience necessary, comprehensive training provided 2 x Part Time Positions Available IMB Bank is a prominent member-owned financial institution delivering a comprehensive array of products and services in both consumer and commercial banking. Our...

  • Client Engagement Specialists

    3 weeks ago

    Wollongong, New South Wales, Australia IMB Bank Full time

    Elevate your career with a community-focused and reputable financial institution No prior banking experience necessary, comprehensive training provided 2 x Part Time Positions Available IMB Bank is a prominent member-owned financial institution offering a complete array of products and services in both personal and commercial banking. Our mission...

  • Client Engagement Specialist

    1 month ago

    Wollongong, New South Wales, Australia Big Fat Smile Group LTD Full time

    About the RoleWe are seeking a highly skilled and customer-focused Client Engagement Consultant to join our team at Big Fat Smile Group LTD.Key ResponsibilitiesProvide exceptional customer service to families and other stakeholders, ensuring a positive experience from initial enquiry to the end of their enrolment.Maintain accurate family accounts and records...

  • Client Engagement Specialist

    1 month ago

    Wollongong, New South Wales, Australia Big Fat Smile Group LTD Full time

    About the RoleWe are seeking a highly skilled and customer-focused Client Engagement Consultant to join our team at Big Fat Smile Group LTD.Key ResponsibilitiesProvide exceptional customer service to families and other stakeholders, ensuring a positive experience from initial enquiry to the end of their enrolment.Maintain accurate family accounts and records...

  • Executive Client Acquisition Specialist

    3 weeks ago

    Wollongong, New South Wales, Australia Commonwealth Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Commercial Business Development Manager to join our team. As a key member of our Commercial Banking team, you will be responsible for identifying and developing new business opportunities, primarily for commercial businesses with revenue $50m-$150m.Key Responsibilities:Identify opportunities,...

  • Senior Wellbeing and Student Support Specialist

    7 days ago

    Wollongong, New South Wales, Australia Wellbeing and Student Support Full time

    Job DescriptionThe Catholic Education Office in the Diocese of Wollongong is seeking a highly skilled and experienced professional to fill the role of Team Leader - Wellbeing and Student Support. This is a senior leadership position within the Improvement, Learning and Wellbeing Service Area, responsible for leading the work of the Wellbeing and Student...

  • Senior Wellbeing and Student Support Specialist

    2 days ago

    Wollongong, New South Wales, Australia Wellbeing and Student Support Full time

    Job DescriptionThe Catholic Education Office in the Diocese of Wollongong is seeking a highly skilled and experienced professional to fill the role of Team Leader - Wellbeing and Student Support. This is a senior leadership position within the Improvement, Learning and Wellbeing Service Area, with a specific focus on leading the work of the Wellbeing and...

  • Senior Wellbeing and Student Support Specialist

    6 days ago

    Wollongong, New South Wales, Australia Wellbeing and Student Support Full time

    Job SummaryThe Catholic Education Office in the Diocese of Wollongong is seeking a highly skilled and experienced professional to fill the role of Team Leader - Wellbeing and Student Support. This is a senior leadership position within the Improvement, Learning and Wellbeing Service Area, responsible for leading the work of the Wellbeing and Student Support...

  • Client Relations Specialist

    3 weeks ago

    Wollongong, New South Wales, Australia InfraBuild Full time

    Position OverviewInfraBuild is on the lookout for a dedicated Customer Service Officer to enhance our collaborative team environment. This role will involve close interaction with both sales and operational departments to ensure a superior customer experience.This role is designed for individuals aiming to expand their customer service and sales...

  • Care Advisor

    1 month ago

    Wollongong, New South Wales, Australia Anglicare Full time

    About UsAnglicare Sydney is a leading community-based organization in Australia, dedicated to providing high-quality care and services to individuals in need.Our vision is to see Jesus Christ honored, lives enriched, and communities strengthened. We strive to achieve this by attracting and retaining talented individuals who share our values and mission.About...

  • Care Advisor

    7 days ago

    Wollongong, New South Wales, Australia Anglicare Full time

    About UsAnglicare Sydney is a leading community organisation in Australia, dedicated to providing care and services to those in need.Our vision is to see Jesus Christ honoured, lives enriched, and communities strengthened. We strive to deliver high-quality services that meet the unique needs of our clients.We are seeking a dedicated Care Advisor to join our...

  • Youth Support Specialist

    1 week ago

    Wollongong, New South Wales, Australia CareSouth Full time

    Job Title: Youth Support SpecialistCareSouth is seeking a dedicated and compassionate Youth Support Specialist to join our team. As a key member of our Therapeutic Homes team, you will play a vital role in providing individualized support to young people living in our residential care facilities.Key Responsibilities:Provide emotional support and crisis...

  • Administrative Support Specialist

    2 months ago

    Wollongong, New South Wales, Australia Highland Recruitment Full time

    Job Summary:We are seeking a highly skilled and organized Administrative Support Specialist to join our team at Highland Recruitment. As an Office Coordinator, you will be responsible for providing exceptional customer service, managing accounts receivable, and maintaining accurate records.Key Responsibilities:Manage accounts receivable duties, including...

  • Client Relations Officer

    1 week ago

    Wollongong, New South Wales, Australia MERCER Full time

    About the Role:Mercer is seeking a skilled Client Relations Officer to join our Fund Operations team in Wollongong. As a key point of contact, you will provide timely and professional responses to client queries, escalated matters, and requests for information.Key Responsibilities:Build and maintain effective relationships with client stakeholders.Prepare...

  • Client Relations Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Marsh Pty Ltd Full time

    About the Role:Mercer is seeking a skilled Client Relations Officer to join our Fund Operations team in Wollongong. As a key point of contact for clients, you will provide timely and professional responses to queries, escalated matters, and requests for information.Key Responsibilities:Build effective relationships with client stakeholders through strong...

  • Client Relations Liaison

    1 week ago

    Wollongong, New South Wales, Australia AU040 Mercer Administration Services (Australia) Pty Ltd. Full time

    About the Role:Mercer is seeking a Client Relations Liaison to join our Fund Operations team in the Wollongong office.Key Responsibilities:Act as a credible and professional point of contact to clients by providing timely and professional responses to queries, escalated matters, and requests for information.Work with the Account Manager to build effective...

  • Property Management Specialist

    7 days ago

    Wollongong, New South Wales, Australia Belle Property Full time

    Property Management SpecialistWe are seeking a highly motivated and experienced Property Management Specialist to join our team at Belle Property. As a Property Management Specialist, you will be responsible for managing a portfolio of properties, providing exceptional customer service, and ensuring that all properties are maintained to the highest...

  • Client Relations Officer

    2 weeks ago

    Wollongong, New South Wales, Australia AU040 Mercer Administration Services (Australia) Pty Ltd. Full time

    About the Role:Mercer is seeking a skilled Client Relations Officer to join our Fund Operations team in Wollongong. As a key point of contact for clients, you will provide timely and professional responses to queries, escalated matters, and requests for information.Key Responsibilities:Build effective relationships with client stakeholders through strong...