Client Relations Liaison
4 weeks ago
About the Role:
Mercer is seeking a Client Relations Liaison to join our Fund Operations team in the Wollongong office.
Key Responsibilities:
- Act as a credible and professional point of contact to clients by providing timely and professional responses to queries, escalated matters, and requests for information.
- Work with the Account Manager to build effective relationships with client stakeholders.
- Prepare detailed formal reports in a timely manner and informal reports as required in line with stakeholder expectations.
- Resolve issues and respond to requests from internal stakeholders and the client.
What We Offer:
- A great team environment with energetic and supportive colleagues.
- Programs that support career development to help you reach your full potential.
- A competitive range of health, wealth, and lifestyle benefits, including gym membership, discounted insurances, and flexible working arrangements.
Requirements:
- Good analytical skills.
- Well-developed stakeholder management skills.
- The ability to work independently and self-directed.
- Excellent verbal and written communication skills.
About Mercer:
Mercer is a leading global consulting firm that helps organizations navigate complexity and make better decisions. We have a strong presence in Australia and are committed to delivering exceptional service to our clients.
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