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Care Advisor
2 months ago
Anglicare Sydney is a leading community-based organization in Australia, dedicated to providing high-quality care and services to individuals in need.
Our vision is to see Jesus Christ honored, lives enriched, and communities strengthened. We strive to achieve this by attracting and retaining talented individuals who share our values and mission.
About the RoleWe are seeking an experienced Care Advisor to join our South West Sydney region. As a key member of our team, you will be responsible for ensuring that our clients' needs and preferences are met through effective case management.
You will play a critical role in aligning services with our organization's strategy, quality standards, and values, ensuring that our clients receive the highest level of care and support.
Key Responsibilities- Client-Centered Care: Provide comprehensive case management, ensuring clients are treated with empathy, dignity, and respect. Tailor services to meet each client's unique physical, clinical, emotional, spiritual, and social needs.
- Service Optimization: Assess and identify client needs, coordinating with internal and external service providers to deliver appropriate services and products, including assistive technology, within budget constraints.
- Compliance & Documentation: Ensure all case management activities adhere to organizational policies, Care Packages Program, and legislative requirements. Maintain accurate and timely documentation.
- Relationship Management: Foster and maintain positive relationships with teams, health professionals, clients, their families, and other stakeholders to enhance the profile of Anglicare At Home.
- Financial Management: Assist clients in managing their care budgets, ensuring accurate documentation of services for correct allocation and accounting.
- Team Leadership: Guide and support team members in understanding and implementing Anglicare's strategy, vision, values, and relevant policies. Monitor Care workers' performance and gather client feedback to improve service delivery.
- Certificate IV in Aged Care, Community Services, or equivalent.
- Diploma in Case management (desirable).
- Previous experience in Home Care/Community/Aged Care.
- Intermediate computer skills, including proficiency in MS Office.
- Current NSW driver's license.
- Opportunities for career progression, professional development, and training.
- Treehouse benefits and rewards, including discounts on retail, accommodation, and entertainment.
- Fitness Passport with discounts to over 800 gyms for you and your family.
- Tax benefits through salary packaging options as a not-for-profit organization.
- We care about your mental wellbeing... both at work and at home. As a valued Anglicare Employee, you can receive free counselling through our confidential Employee Assistance Program as you need.
