Customer Service Ambassador

1 month ago

Melbourne, Victoria, Australia Vicinity Centres Full time

Role Overview

The Guest Experience Representative plays a crucial role in ensuring a seamless and enjoyable experience for our customers at Chadstone - The Fashion Capital. Reporting to the Guest Experience Supervisor, you will be the first point of contact for our guests, providing information and assistance to enhance their visit.

Key Responsibilities

  • Provide exceptional customer service, responding to queries and concerns in a professional and courteous manner.
  • Communicate centre services and facilities to guests, making recommendations and providing information to facilitate their visit.
  • Facilitate gift card sales, provide general tourist information, and arrange shuttle bus bookings as required.
  • Work collaboratively with the guest experience team to ensure a positive and welcoming environment for all guests.
  • Contribute to the development of a positive and inclusive team culture, promoting a culture of respect and customer focus.

Requirements

  • Demonstrated customer service skills with previous experience in a customer-facing role.
  • Professional and customer-focused approach, with the ability to handle a variety of guest enquiries, including cash transactions and customer feedback.
  • Ability to effectively multitask and prioritise activities, working independently with minimal supervision.
  • Passion for providing an exceptional customer experience and a genuine desire to bring the Vicinity brand to life.

What We Offer

Vicinity Centres is committed to creating an awesome place to work, where our people are rewarded and recognised for their contributions. Join our team and be part of a dynamic and customer-focused environment, where you can grow and develop your skills and career.

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