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Customer Service Ambassador

1 month ago


Melbourne, Victoria, Australia Montu Full time
Transformative Customer Support Role

We are seeking a highly skilled Customer Service Ambassador to join our dynamic team at Montu. As a key member of our Commercial and New Business team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and teamwork.

As a Customer Service Ambassador, you will:

  • Be the primary point of contact for customers via phone and email, providing timely and empathetic responses to their inquiries and concerns.
  • Juggle multiple communication channels, including phone calls, emails, and teamwork, to ensure seamless issue resolution and customer satisfaction.
  • Utilize your analytical skills to transform customer complaints into opportunities for delight and retention.
  • Collaborate with suppliers to ensure timely delivery of medications and maintain strong relationships with key stakeholders.
  • Stay up-to-date on product knowledge and services to provide expert advice and support to customers.
  • Review and approve orders, coordinate with suppliers, and maintain meticulous attention to detail to ensure accurate and efficient order processing.

In return for your hard work and dedication, we offer a competitive salary of $65,000 - $85,000 per annum, depending on experience, plus a range of benefits that include:

  • G-Suite proficiency and access to cutting-edge technology.
  • A comprehensive training program to enhance your skills and knowledge.
  • The opportunity to work in a fast-paced, innovative environment with a dynamic team.
  • A flexible work-from-home arrangement with access to co-working spaces.
  • Access to our wellbeing platform, Unmind, and private health insurance discount.
  • Up to 8 weeks of paid parental leave and swag kits to celebrate key milestones.
  • An ergonomic equipment reimbursement benefit to enhance your home office setup.

This is an exceptional opportunity to make a real difference in people's lives every day, grow your skills, and contribute to the success of a rapidly growing company like Montu.