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Customer Service Ambassador

1 month ago


Melbourne, Victoria, Australia Easygo Full time

At Easygo, we're seeking a talented Customer Service Ambassador to join our team in Melbourne. As a key member of our customer-facing department, you'll play a vital role in delivering exceptional service and building strong relationships with our global players.

**Job Summary**

We're looking for a highly motivated and enthusiastic individual who is fluent in both English and Portuguese. You'll be responsible for providing timely and professional responses to customer inquiries via chat, resolving issues and complaints, and maintaining accurate customer data. Your ability to think critically and work collaboratively as part of a dynamic team will be essential in ensuring the highest level of customer satisfaction.

**Key Responsibilities**

  • Respond to Customer Inquiries: Provide prompt and professional responses to customer queries via chat, ensuring that their needs are met and concerns are addressed.
  • Resolve Issues and Complaints: Investigate and resolve customer complaints in a fair and timely manner, offering solutions and following up to ensure satisfaction.
  • Maintain Customer Data: Accurately update and maintain customer information, ensuring seamless communication and efficient issue resolution.

**Requirements**

  • Languages:** Fluency in both English and Portuguese is required.
  • Work Experience:** Previous customer-facing experience is preferred, but not necessary.
  • Skills:** Excellent communication and problem-solving skills, with the ability to work under pressure and meet deadlines.

**What We Offer**

  • Salary:** AU$55,000 - AU$65,000 per annum, depending on experience.
  • Benefits:** Access to over 9,000 courses across our Learning and Development Platform, EAP access for you and your family, paid volunteer day, and more.

**About Easygo**

Easygo is a leading provider of online services, dedicated to delivering exceptional experiences for our clients and their communities. Our commitment to innovation and collaboration has earned us a reputation as a trusted partner in the iGaming industry. If you're passionate about customer service and eager to join a dynamic team, apply now to become our next Customer Service Ambassador.