Customer Service Ambassador

1 month ago

Melbourne, Victoria, Australia Hilton Hotels Full time
About the Role

As a Customer Service Ambassador at Hilton Melbourne Little Queen Street, you will be responsible for delivering exceptional customer experiences. Your visible passion for hospitality and commitment to excellence will make a significant impact on our guests' stays.

Key Responsibilities
  • Welcome guests and process check-in efficiently, ensuring seamless arrivals and departures.
  • Proactively manage guest requests, inquiries, and complaints, resolving issues promptly and fairly.
  • Maintain current knowledge of hotel products, services, and promotions to effectively upsell and cross-sell.
  • Maximize revenue through sales and marketing programs, leveraging your communication skills to engage with guests.
  • Perform general incoming communication duties, including answering phone calls and responding to messages.
Requirements
  • A friendly, bubbly, and positive demeanor is essential for providing exceptional customer service.
  • You should be able to work calmly and efficiently under pressure, maintaining attention to detail.
  • Excellent personal presentation and communication skills are required to interact with guests and colleagues.
  • Exude a passion for delivering high levels of customer satisfaction, adapting to new situations and challenges.
  • Able to learn new computer systems quickly, familiarizing yourself with hotel technology.
What We Offer
  • Competitive salary: AU$65,000 - AU$75,000 per annum
  • Worldwide travel discounts for you and your friends and family
  • Free access to growth and development opportunities from top-class providers, such as Harvard University and LinkedIn Learning
  • A workplace culture that fosters personal wellbeing and provides Employee Assistance Programs to support mental and physical health

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