Customer Service Ambassador
16 hours ago
We are seeking a skilled CUSTOMER SERVICE AMBASSADOR to join our team at Michael Page.
This is an excellent opportunity for a dedicated and passionate individual who thrives in a fast-paced environment, delivering exceptional customer service to drive business outcomes.
About Our Client
Our client is a leading global FMCG retail organisation with a strong presence in the Melbourne CBD. With a high market share and a commitment to delivering outstanding customer experiences, this permanent, full-time role offers the chance to be part of a dynamic and expanding team.
Main Responsibilities
- Daily data entry of customer sales orders
- Responding to inbound calls and emails regarding stock and availability
- Collaborating closely with internal territory managers to process customer requests
- Coordinating freight and shipping for client orders, including providing ETAs
- Fostering strong customer relationships through effective communication and customer service skills
- Assisting with general ad-hoc requests as required by the customer service and administration team
What We Offer
You will be joining a growing and expanding team, offering:
- A competitive salary of $65,000 plus superannuation
- A permanent, full-time position with a hybrid work arrangement
- The opportunity to develop your skills and career in a dynamic FMCG retail environment
- A supportive and collaborative team environment
Your Qualifications
To succeed in this role, you will need:
- Excellent communication and interpersonal skills, both written and verbal
- The ability to work effectively in an office environment 3 days per week
- Strong problem-solving and analytical skills
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