Customer Service Ambassador

2 weeks ago


Melbourne, Victoria, Australia Grupo Mantra Full time

Located in the heart of the West End University precinct, BreakFree Adelaide offers an exceptional living experience for its guests. With its prime location and superior service, this hotel stands out as a top choice for travelers.

Are you passionate about delivering unforgettable guest experiences? We are seeking a highly motivated Customer Service Ambassador to join our Front Office Team at BreakFree Adelaide.

In this role, you will be responsible for:

  • Providing exceptional service to guests from check-in to check-out and beyond
  • Managing the reception desk and processing night audit and nightly reports
  • Working unique night shifts from 11pm to 7am to ensure seamless operations
  • Completing a wide range of front office tasks, including sales, reservations, and account management
  • Sharing local knowledge with guests to enhance their stay

To succeed in this role, you will need:

  • The ability to work under pressure, multitask, and think on your feet to resolve issues quickly
  • Strong communication skills and a keen eye for detail
  • A positive attitude and energy to drive results
  • Night Audit and/or Accounts experience is highly valued, offering opportunities for career growth in operations or finance

We offer a competitive salary, estimated at $50,000 - $65,000 per annum, depending on experience. If you are a customer-focused individual who thrives in a fast-paced environment, we encourage you to apply.



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