Program Director, Customer Growth Initiatives

3 days ago

North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

We are seeking a highly analytical and innovative Senior Program Manager to join our Customer Programs team at Amazon Australia.

Job Description

You will be responsible for delivering strategic profitability initiatives and enhancing the shopping experience to make consolidated purchasing easier for customers.

You will lead large, complex cross-functional projects, influencing diverse peers and senior leaders. You will leverage customer, financial and operational insights to develop ideas, identify defects and run experiments.

In this role, you will directly partner with teams across Operations, Supply Chain, Amazon Flex, Tech, Legal and Finance to implement experiments and solutions, and measure impact.

Key Responsibilities:

  • Analyse data and dive deep into business metrics to develop actionable solutions to accelerate profitable growth.
  • Be passionate about customer experience and delivering innovative enhancements on behalf of our customers.
  • Identify defects across the customer journey and operational processes, and work with partner teams to deliver innovative solutions.
  • Help launch new products, features and incentives to improve customer basket building, profitability and grow Units Per Purchase (UPP).
  • Build relationships with and influence teams across Operations, Supply Chain, Tech, Legal, Vendor Management and Finance.
  • Bring robust program management skills, holding your program stakeholders accountable to the highest of standards.
  • Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and non-tech.

Basic Qualifications:

  • Bachelor's degree or equivalent.
  • 6+ years of product or program management, product marketing, business development or technology experience.
  • Experience owning/driving roadmap strategy and definition.

PREFERRED QUALIFICATIONS:

  • Experience working across functional teams and senior stakeholders.
  • Experience owning feature delivery and tradeoffs of a product.
  • Successful history of delivering innovative products that customers love.
  • Knowledge of SQL and VBA at an advanced level.
  • Strong analytical and quantitative skills; strong bias towards data-based decision making and comfort with financial and operational analysis.
  • Experience building and analysing cost/benefit scenarios and business cases and communicating results throughout the organisation.

Acknowledgement of country: In the spirit of reconciliation we acknowledge the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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