Strategic Operations Leader for Customer Growth Initiatives

2 days ago


North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time
Senior Program Manager, Customer Programs

We are seeking a highly analytical and innovative Senior Program Manager to join our Customer Programs team at Amazon Commercial Services Pty Ltd in Sydney, Australia.

About the Role

This is a challenging and rewarding opportunity for a strategic operations leader who can drive growth initiatives across our customer base. As a key member of our team, you will be responsible for delivering strategic profitability initiatives that enhance the shopping experience for our customers.

You will work closely with cross-functional teams, including Operations, Supply Chain, Tech, Legal, and Finance, to launch new products, features, and incentives that improve customer basket building, profitability, and grow Units Per Purchase (UPP).

In this role, you will leverage your analytical skills to develop actionable solutions, identify defects across the customer journey, and partner with teams to deliver innovative solutions.

Key Responsibilities
  • Analyse data to develop solutions that accelerate profitable growth
  • Prioritise customer experience and deliver enhancements on behalf of our customers
  • Identify defects and collaborate with partner teams to deliver solutions
  • Leverage programme management skills to hold stakeholders accountable
  • Build relationships with and influence teams across various functions
Requirements

To excel in this role, you will need:

  • Bachelor's degree or equivalent
  • 6+ years of product or program management, product marketing, business development, or technology experience
  • Experience owning/driving roadmap strategy and definition
Preferred Qualifications
  • Experience working across functional teams and senior stakeholders
  • Experience owning feature delivery and tradeoffs of a product
  • Successful history of delivering innovative products that customers love
  • Knowledge of SQL and VBA at an advanced level
  • Strong analytical and quantitative skills; strong bias towards data-based decision making

We offer a competitive salary package in the range of $140,000 - $180,000 per annum, depending on experience. We also provide opportunities for professional growth and development in a dynamic and innovative company.



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