Senior Director, Customer Success and Growth

3 weeks ago

Sydney, New South Wales, Australia Deputy Full time

This Senior Director, Customer Success and Growth role is a key opportunity to drive customer satisfaction, retention, and growth for one of the leading companies in APAC, Deputy.

About the Role

The Senior Director of Customer Success and Growth will be responsible for establishing and executing strategies for SMB, Mid-Market and Enterprise customer retention and growth, leveraging a deep understanding of translating business needs into product configuration and fostering strong customer relationships and team culture. With a proven track record of building high-performing teams, driving revenue growth and retention, and scaling customer success functions, this leader will collaborate across the organization to deliver seamless and exceptional customer experiences.

Responsibilities

  • Develop and execute the overall Customer Success and Growth strategy for the APAC region in partnership with the SVP of Customer Success.
  • Lead, mentor, and inspire a high-performing team, ensuring they have the tools, resources, and support needed to deliver exceptional results for customers and the business.
  • Define and optimize key performance metrics to drive customer success, encompassing customer satisfaction, retention, upsell/cross-sell initiatives, renewals, overall team performance, and customer advocacy at scale.
  • Proactively identify and address high-risk customers, ensuring cross-functional alignment with internal teams and executive sponsors, implementing corrective actions.
  • Collaborate cross-functionally with Sales, Product, Operations, and other teams to ensure seamless customer onboarding, training, and ongoing support to drive measurable customer adoption, value realization, and retention throughout the entire customer lifecycle.

Qualifications & Experience

  • Bachelor's degree in Business Administration or management, or a related field.
  • 8+ years of experience in a senior leadership role within Customer Success, Account Management, or a related field, preferably in a B2B SaaS and technically complex environment.
  • Proven track record of building and scaling customer success teams, driving customer satisfaction, retention, and revenue growth.

Employee Perks

  • Ownership in the company via Share Options.
  • Paternity/Maternity Leave Policies.
  • Flexible Remote-First Work Policy.
  • Company wide Development & Coaching.
  • Hackathons.

Deputy exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Deputy.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

  • Senior Customer Success Director

    4 days ago

    Sydney, New South Wales, Australia REA Group Full time

    Job DescriptionThe Senior Customer Success Director role is a challenging and rewarding opportunity to lead a high-performing team in driving customer adoption, retention, and advocacy at REA Group.We are seeking an experienced leader who can leverage their commercial acumen, people management skills, and technical expertise to deliver exceptional customer...

  • Director of Customer Success ANZ

    4 weeks ago

    Sydney, New South Wales, Australia Okta, Inc. Full time

    About the RoleWe are seeking an experienced leader to join our ANZ Customer Success team as a Director of Customer Success. As a key member of our team, you will be responsible for leading a group of Customer Success Managers (CSMs) in delivering exceptional customer experiences and driving business growth in the ANZ region.Key ResponsibilitiesAs a Director...

  • Senior Customer Success Director

    1 week ago

    Sydney, New South Wales, Australia REA Group Full time

    Company OverviewThe REA Group is a leading digital media and services company that enables people to search, find, and share property information. We are passionate about empowering Australians with the right tools and information to make informed decisions about buying, selling, and renting property.We're looking for a Senior Customer Success Director to...

  • Customer Success Director

    5 days ago

    Sydney, New South Wales, Australia Diligent Full time

    About UsDiligent is the global leader in modern governance, providing innovative SaaS solutions that empower leaders to drive greater impact and accountability. With a holistic view of their organization's GRC practices, they can make better decisions, faster.We are a team of passionate, smart, creative people who not only want to help build the software...

  • Senior Account Director

    4 weeks ago

    Sydney, New South Wales, Australia AKQA Inc Full time

    Senior Account Director - Business Growth ExpertAt AKQA, our Client Service team is dedicated to delivering exceptional results for our clients. As a Senior Account Director, you will play a key role in cultivating senior client relationships and driving business growth through strategic partnerships.With a deep understanding of our clients' businesses and...

  • Customer Success Director

    6 days ago

    Sydney, New South Wales, Australia Diligent Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to join our team at Diligent, a global leader in modern governance. As a key member of our customer success team, you will be responsible for overseeing a portfolio of accounts and ensuring an exceptional customer experience.About the JobThe ideal candidate will have a proven track...

  • Customer Success Director

    2 weeks ago

    Sydney, New South Wales, Australia Deputy Full time

    Drive customer satisfaction and retention in the APAC region as Senior Director, Customer Success at Deputy.Key Responsibilities:Oversee the development and execution of the Customer Success strategy for APAC.Lead a high-performing team focused on delivering exceptional results.Establish effective operational cadence, including revenue forecasting and...

  • Director of Customer Success ANZ

    4 weeks ago

    Sydney, New South Wales, Australia Okta, Inc. Full time

    About the RoleWe are seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our leadership team, you will be responsible for driving customer success and growth in the region.Key ResponsibilitiesLead a team of Customer Success Managers to deliver exceptional customer experiencesDevelop and execute customer success...

  • Director of Customer Success ANZ

    4 weeks ago

    Sydney, New South Wales, Australia Okta Full time

    About the RoleWe are seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our leadership team, you will be responsible for driving customer success and growth in the region.Key ResponsibilitiesLead a team of Customer Success Managers to deliver exceptional customer experiences and drive revenue growth.Develop and execute...

  • Customer Success Professional

    4 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job Title: Senior Customer Success Manager/Customer Success DirectorJob Description:We are seeking a highly motivated and enthusiastic individual to join our team as a Senior Customer Success Manager/Customer Success Director. In this role, you will be responsible for elevating the customer experience within SS&C Blue Prism's strategic accounts and ensuring...

  • Director of Customer Success ANZ

    4 weeks ago

    Sydney, New South Wales, Australia Okta Full time

    About the RoleWe are seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our leadership team, you will be responsible for driving customer success and growth in the region.Key Responsibilities:Develop and execute a customer success strategy for the ANZ regionLead a team of Customer Success Managers to deliver exceptional...

  • Customer Success Director ANZ

    4 weeks ago

    Sydney, New South Wales, Australia Okta Full time

    About the RoleWe are seeking an experienced Customer Success Director to lead our ANZ team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth in the ANZ region.Key ResponsibilitiesLead a team of Customer Success Managers to deliver exceptional customer experiences and drive customer...

  • Customer Success Director

    1 month ago

    Sydney, New South Wales, Australia REA Group Full time

    About the RoleWe're REA Group, a leading global digital business specialising in property. We're changing the way the world experiences property, and we need a talented Customer Success Director to join our team.Key ResponsibilitiesLead a team of Customer Success Consultants to drive platform adoption and usage by REA customers.Work closely with Account...

  • Strategic Director of Customer Experience and Growth

    4 weeks ago

    Sydney, New South Wales, Australia Orchard Talent Group Full time

    About the OpportunityThis is a pivotal time for Metropolitan Memorial Parks (MMP), a NSW Government entity entrusted to work with communities to create innovative solutions in the delivery of a vital community service. MMP holds vast responsibility for 400 hectares of Crown Land, the management of eight Memorial Parks across the Sydney and Newcastle region,...

  • Senior Account Director

    3 weeks ago

    Sydney, New South Wales, Australia AKQA Inc Full time

    Senior Account Director - Business Growth ConsultantAt AKQA Inc., our Client Service team is dedicated to delivering exceptional results for our clients. As a Senior Account Director - Business Growth Consultant, you will play a crucial role in cultivating senior client relationships and identifying new business opportunities that drive growth.Key...

  • Director of Revenue Growth and Customer Success

    2 days ago

    Sydney, New South Wales, Australia Pivot Software Full time

    Company Overview:Pivot Software Limited is an equal opportunity employer, dedicated to providing exceptional customer value. With our ISO 27001 Certified security policies in place, we prioritize data privacy and security.Estimated Salary: $120,000 - $180,000 per annum, commensurate with experience, plus benefits package.About the Opportunity:This pivotal...

  • Senior Commercial Director for Regional Growth

    5 hours ago

    Sydney, New South Wales, Australia EBR Full time

    About EBRWe are a transformation organisation with real growth potential, offering a competitive remuneration package and professional development opportunities. We pride ourselves on an awesome team culture that values collaboration and innovation.The Role: Chief Commercial OfficerJob SummaryWe are seeking a Senior Commercial Director to lead our regional...

  • Customer Success Strategist

    4 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job Title: Senior Customer Success Manager/Customer Success DirectorJob Summary:We are seeking a highly motivated and experienced Customer Success Manager to join our team at SS&C Blue Prism. As a key member of our customer success team, you will be responsible for driving customer satisfaction and retention across our strategic accounts.Key...

  • Marketing Director for Growth and Innovation

    3 days ago

    Sydney, New South Wales, Australia PARK Senior Villas Houghton Full time

    We are proudly member-owned and one of Australia's most iconic and trusted brands.Pursuing a career with PARK Senior Villas Houghton means being part of a purpose-led organization that drives progress in the community. As a Senior Marketing Manager, you will lead a small team to deliver business objectives for our B2B and Motoring products, including...

  • Customer Success Director

    7 days ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleStandards Australia is seeking a Customer Success Director to lead our customer success team and deliver an exceptional customer experience. As a key member of our organisation, you will be responsible for building customer-centric capability and performance within your direct team and advocating for customer excellence across the business.Key...