SMB Commercial Director

5 days ago

Sydney, New South Wales, Australia Paypal Full time

About Us

PayPal is a global leader in digital payments, empowering consumers and businesses to make seamless transactions worldwide. Our mission is to provide innovative solutions that simplify the way we move money, sell, and shop.

We operate a large-scale network that connects hundreds of millions of merchants and consumers across 200 markets. We offer our customers flexibility and convenience by enabling them to use their accounts for purchases, receive payments, transfer funds, and withdraw cash.

Our services include payment processing, cross-border shopping, and risk management. We help merchants connect with their customers, process exchanges and returns, and manage risks. We also enable consumers to engage in international trade while reducing complexity and friction involved in enabling cross-border commerce.

Job Description

Role Overview

We are seeking a highly driven Strategic Commercial Manager to join our newly created Australian SMB team. As a key member of the team, you will be responsible for portfolio management and driving SMB commercial initiatives.

Your Responsibilities

  • Promote Growth: Develop and execute comprehensive strategies to drive user acquisition, activation, retention, and revenue growth for the SMB segment.
  • Drive Performance: Monitor performance through the user journey, analyze user behavior, market trends, and competitive landscape to identify growth opportunities and inform strategic decisions.
  • Lead Cross-Functional Teams: Collaborate closely with product, marketing, sales, support, risk, finance, and in-market leaders to prioritize and execute program deliverables.
  • Cultivate Customer Focus: Understand the end-to-end customer journey and use qualitative and data-driven insights to segment, measure, and optimize the performance of growth initiatives.
  • Stay Informed: Stay updated on industry best practices, emerging trends, and new technologies related to product growth and user acquisition.

Your Background

  • Strong Business Acumen: Experience at the forefront of the B2B sector with a passion for serving SMBs in an innovative and global environment.
  • Leadership Skills: Proven ability to lead and influence large cross-functional teams to a clear outcome.
  • Data-Driven Insights: Demonstrated ability to simplify complex topics while not losing sight of details.
  • Strategic Thinking: Combination of strategic thinking with hands-on execution.
  • Customer-Centric Approach: Strong customer focus, naturally including customer perspective in plans, decisions, and actions.

About You

You should have:

  • 6+ years working in a business strategy or commercial management capacity.
  • Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations at C-level.
  • Experience from consulting in the technology, fin-tech, or payments space will see success.

Salary Information

We estimate the salary range for this role to be around $120,000 - $180,000 per year, depending on your location and experience level.

Benefits

We offer great benefits, including a flexible work environment, employee shares options, health and life insurance, and more. To learn more about our benefits, please visit https://www.paypalbenefits.com.

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