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Dispute Resolution Specialist

2 months ago

Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time
About the Role

We are seeking a highly skilled Dispute Resolution Specialist to join our team at eFinancialCareers Ltd. As a key member of our organization, you will play a critical role in ensuring the effective resolution of disputes and providing exceptional customer service to all parties involved.

Key Responsibilities
  • Conduct thorough reviews of disputes to ensure technically sound decisions.
  • Develop and implement effective strategies to progress disputes.
  • Engage proactively with employers, regulatory bodies, and employee representatives to facilitate early resolution of disputes.
  • Represent the company at conciliation conferences, adhering to relevant policies and procedures.
  • Ensure dispute resolution practices align with regulatory requirements and company policies.
  • Update systems with initial reviews, pre-conciliation reviews, and outcomes within set timeframes.
  • Provide superior customer service to all parties, ensuring their needs are met and expectations are exceeded.
  • Identify skill gaps in technical and legal matters, providing input on training needs to enhance team capabilities.
  • Attend regular meetings to ensure feedback is provided, improving capability and sustainability of dispute resolution practices.
Requirements
  • Minimum of 2 years' experience in a related role, such as Technical Manager, Eligibility Officer, or Senior Case Manager.
  • Experience in workers' compensation schemes, particularly in Case Management, Eligibility, and/or Technical Management.
  • Tertiary qualification in Law (desirable but not essential).
  • Strong working knowledge of relevant legislation and regulatory frameworks.
  • Excellent organizational, stakeholder management, interpersonal, and communication skills.
  • Attention to detail and time management skills.
What We Offer
  • A comprehensive learning and development program, including structured induction, coaching, and access to industry-leading training resources.
  • A supportive and inclusive work environment that values work-life balance and flexibility.
  • The opportunity to work with a leading organization that prioritizes customer satisfaction and employee well-being.