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Customer Service Administration Specialist
2 months ago
About SIXT Australia
SIXT has established its presence in Australia, representing a premium brand in the car rental sector.
Our mission is to become the leading car rental service in Australia by delivering exceptional customer service, competitive pricing, and an unparalleled experience. Being fully owned by the NRMA, our customers can trust they are engaging with one of Australia's most reputable brands. We strive to exceed customer expectations at every opportunity.
Our dedicated and professional team is committed to understanding the unique rental needs of our clients. Whether the requirement is for an economical compact vehicle, a 4WD, a family sedan, a luxury car, a bus, a van, or a truck, we are the trusted choice for thousands of Australians every day.
Role Overview
As a Customer Service Administration Specialist at SIXT Australia, you will be integral in facilitating mobility for our customers through the provision of outstanding service. This role is based at our head office in Dandenong, Victoria, with flexible working arrangements available for the right candidate.
Your Key Responsibilities:
- Delivering an exceptional and premium customer experience, consistently surpassing customer expectations.
- Promoting and selling SIXT products and services.
- Efficiently managing fines and infringements while ensuring adherence to regulations.
- Assisting customers with inquiries, concerns, and vehicle breakdowns via phone and email.
- Responding to customer inquiries.
- Creating a positive customer experience.
- Performing general administrative tasks to support daily operations.
What We Seek:
To excel in this role, candidates should demonstrate the following:
- Outstanding communication skills, a proactive attitude, and a talent for sales.
- Strong attention to detail, particularly in administration and presentation.
- Prior experience in retail or hospitality is advantageous but not mandatory.
- Proficient computer skills for daily tasks.
- A current, unrestricted full driving license.
- Full working rights in Australia.
- Experience in resolving customer issues and managing conflicts.
- Ability to multitask during busy periods and work independently.
- A flexible approach is essential, as our operations run seven days a week, including weekends.
- Commitment to health and safety policies is expected.
Benefits:
We want you to enjoy your work environment and your role. This position offers a fantastic opportunity to kickstart your career in the vehicle rental industry. We are looking for long-term team members to grow with us in this dynamic business. Comprehensive training will be provided, along with opportunities for career advancement across various departments.
Additionally, you will enjoy benefits such as up to 30% off SIXT rentals globally for yourself, and up to 25% off for family and friends. As part of the NRMA Group, you will have access to a wide range of employee discounts, savings, and special offers.
Your remuneration package will be competitive, designed to motivate and reward excellence, along with an attractive bonus structure.
We are proud to promote diversity and are committed to creating an inclusive culture where everyone is valued and respected. We encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples and the LGBTQI+ community.
