Customer Service Representative

3 weeks ago


Dandenong, Victoria, Australia SIXT Australia - VIC & SA Full time

About SIXT Australia

We are a leading car rental company in Australia, offering our customers the best service, rates, and experience.

Our vision is to be the best car rental company in Australia, and we are committed to delivering exceptional customer service to our customers.

As a Contact Centre Agent with SIXT Australia, you will play a pivotal role in making people and their things easily mobile through the delivery of premium customer service.

Your responsibilities will include:

  • Providing an exciting and premium customer experience, exceeding customer expectations every time
  • Creating and selling SIXT products and services
  • Handling fines and infringements efficiently, ensuring compliance with regulations
  • Assisting customers with inquiries, concerns, and vehicle breakdowns over the phone and via email
  • Answering customer enquiries
  • Creating a positive customer experience
  • General Administrative tasks to support daily operations

To be successful in this position, you will need to demonstrate the following skills and qualities:

  • Excellent communication skills, a can-do, positive attitude, and a flair for sales
  • Strong attention to detail, including administration and presentation
  • Previous experience in the retail or hospitality industry is preferred, but not essential
  • Competent computer skills to perform daily tasks
  • Current, unrestricted full driving licence
  • Full working rights in Australia
  • Experience in dealing with customer issues and conflict resolution
  • Ability to multi-task during peak periods and able to work unsupervised
  • A flexible attitude is required as our locations are 7-day operations so shifts will include some weekends

We offer a generous remuneration package, including a competitive salary, attractive bonus structure, and a range of employee benefits.

We are committed to fostering an inclusive culture where all people are valued, respected, and able to contribute their talents to drive organisational performance.



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