Administration Operations Manager

4 weeks ago

Dandenong, Victoria, Australia Monash Health Full time
About the Role

The Administration Operations Manager will oversee the administrative operational management of Specialist Consulting at the Dandenong and Casey Specialist Consulting clinics, with a focus on improving service delivery and efficiency. This is a key leadership opportunity in The Specialist Consulting Clinics - Dandenong and Casey, where you will have the chance to be part of a team that makes a difference to the community.

Responsibilities

This role is responsible for:

  • Developing and operationally delivering the strategic direction for high-quality care
  • Completing compliance and improvement against the key elements of quality and safety and the access policy
  • Audits of operational processes and financial efficiency of the administrative services across the multiple teams
  • Engaging with stakeholders (unit heads, heads of clinic) to lead and manage patient flow in clinic
  • Identifying, developing, and implementing new processes and procedures to improve the efficiency and effectiveness of clinic operations, ensuring an exceptional patient experience
  • Managing the operational workload across clinics and ensuring adequate resources exist
  • Introducing appropriate key performance indicators (KPIs) and benchmarking to monitor performance
  • Using innovative and appropriate methods of reporting to highlight risks and trends, and offer potential solutions to resolve complex matters
  • Providing an escalation pathway for staff and actively resolving queries or issues
  • Initiating and leading work practice changes with staff and employee representatives
  • Undertaking investigations to resolve complaints
About Monash Health

Monash Health is a world-renowned health service that provides a range of services, including primary, secondary, and tertiary healthcare, as well as research and teaching facilities. We are committed to delivering high-quality care to our patients and providing a supportive and inclusive work environment for our staff.

What You Need

To be successful in this role, you will need:

  • Tertiary qualification in a relevant discipline
  • Extensive outpatient/specialist clinic experience with multiple care teams
  • Evidence of leadership skills and management capability
  • A drive to improve outcomes, enthusiasm, and ability to bring others on the change journey
  • Knowledge of the specialist consulting access policy and implementation at a local level
About the Team

You will be part of a dynamic and fast-paced team that is dedicated to delivering high-quality care to our patients. Our team is well-established, friendly, and compassionate, and we welcome new staff who are passionate about making a difference.

Benefits of Working with Monash Health

As a Monash Health employee, you will have access to a range of benefits, including salary packaging options, onsite subsidised staff parking, discounted banking, gym membership discounts, and access to professional development courses and seminars.

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