Customer Service Coordinator

2 weeks ago


Dandenong, Victoria, Australia Baptcare Full time
About the Role

We are seeking a skilled Customer Service Support staff member to join our Home Care Package services team at Baptcare. This full-time role involves providing exceptional customer service to our clients, managing their accounts, and coordinating services to meet their needs.

Key Responsibilities
  1. Provide internal and external customer service via telephone to our Home Care Package customers and private fee-for-service customers.
  2. Liaise with Baptcare customers daily to provide administrative support for customer care plans.
  3. Update customer notes, budgets, and schedules, and process invoices on a daily basis.
  4. Prepare month-end reports to ensure accurate financial and operational data.
Requirements
  • Minimum of 2 years' experience in a similar phone-based role with high volumes of incoming calls and problem-solving experience.
  • Experience in the Aged Care sector is highly regarded.
  • Qualification in Office Administration or equivalent experience is preferred.
What We Offer
  • A hybrid work model with regular in-person meetings in Camberwell.
  • Access to not-for-profit salary packaging benefits.
  • A supportive team environment that fosters skill development and career growth.


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