Customer Service Representative

1 month ago


Dandenong, Victoria, Australia Baptcare Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Support to join our team at Baptcare. As a key member of our Home Care Package services, you will be the first point of contact for our customers, providing exceptional internal and external customer service via telephone.

Key Responsibilities
  • Manage customer accounts, including service schedules and budgets
  • Coordinate services for clients and process invoices
  • Provide daily administration support, including updating customer notes and budgets
  • Prepare month-end reports
What You'll Gain
  • A hybrid work model with regular in-person meetings in Camberwell
  • Access to not-for-profit salary packaging benefits
  • The opportunity to work with a dedicated team who will support your growth and development
Requirements
  • Minimum 2 years' experience in a similar phone-based role with high volume of incoming calls
  • Experience in the Aged Care sector is highly regarded
  • Qualification in Office Administration or relevant experience
How to Apply

Click 'Apply Now' to submit your application. We welcome applicants who may require adjustments and are committed to building a respectful and inclusive workplace.



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