Home Claims Performance Leader

7 days ago

North Lakes, Queensland, Australia Auto & General Full time

About Us

Auto & General (A&G) stands as Australia's rapidly expanding major insurer for Motor and Home coverage. We offer a diverse range of insurance products designed to protect our customers' futures, delivered through our award-winning brand Budget Direct and collaborations with prominent partners such as ING, Qantas, and Virgin Money.

Our portfolio includes various insurance solutions for cars, motorcycles, homes, contents, pets, and travel, alongside Roadside Assistance, ensuring our customers are safeguarded in every aspect of their lives.

We pride ourselves on a culture that emphasizes 'high performance with high integrity,' which shapes our values and interactions with customers, the community, and each other. We are enthusiastic about the future and are continuously seeking talented and passionate individuals to help us achieve our vision of becoming Australia's leading insurer.

The Role

The primary objective of the Home Controls and Performance Manager is to cultivate best practices and innovative strategies that align with the Home Claims vision and Financial goals, focusing on planning, reporting, and analytical modeling.

Key Responsibilities:

Leadership & Management

  • Assist in the formulation, assessment, and execution of the Home Claims Division's strategic direction, objectives, and operational plans by providing insights on best practices and emerging trends relevant to the Auto & General landscape.
  • Achieve performance targets in line with the objectives while adhering to the Company's frameworks for ongoing monitoring, evaluation, and enhancement of performance, productivity, and quality.
  • Contribute to sustainable financial outcomes through careful management of the approved budget, in accordance with the Company's risk appetite.
  • Enhance service delivery by optimizing resource allocation through effective capacity planning and strategic management of suppliers and partners. Negotiate with Executive stakeholders as necessary to prioritize and execute competing projects and initiatives.
  • Facilitate the establishment of formal and informal communication systems across the Division to manage key stakeholder relationships.
  • Thoroughly implement the Company's risk management, governance, compliance, and accountability frameworks across all activities.
  • Consistently support and enhance the Auto & General brand and culture by exemplifying high performance standards, positively influencing teams and individuals, resolving conflicts, and effectively communicating the Company vision and objectives.

Job Specific Duties

  • Design systems, processes, and procedures to ensure efficient monitoring and management of the Home Claims division's performance, emphasizing regular, detailed, and robust forecasting and reporting.
  • Analyze business unit expenditures against the budget and perform re-forecasts as needed.
  • Prepare comprehensive monthly financial reports that highlight risk areas, opportunities, and trends, providing recommendations for innovative enhancements to improve the Company's financial performance and controls.
  • Oversee the preparation of annual budgets.

Additional Responsibilities

  • Maintain awareness and compliance with Company policies and procedures, including completing mandatory training.
  • Perform other reasonable and relevant tasks as requested to meet operational needs.

Required Experience

  • Minimum of 3 years in general claims management.
  • Extensive experience in managing financial systems, conducting targeted and ad-hoc reporting, and providing insightful forecasting.
  • Exceptional written and verbal communication skills, including the ability to develop board papers and reports.
  • Strong analytical skills and presentation capabilities.
  • Proven ability to effectively lead, engage, and develop team members.
  • Specific experience in the Banking, Finance & Insurance and/or Technology sectors, with a solid understanding of regulatory and commercial requirements.

Our Benefits

  • Extra Leave: Enjoy additional leave days, including a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid Parental Leave: We support new parents with paid parental leave and additional benefits.
  • Workplace Giving: If you are passionate about a cause, we offer workplace giving and will dollar match your donations to registered charities.
  • Development Opportunities: We prioritize your development with internal programs and access to a wide range of online courses.
  • Employee Discounts: Enjoy discounts on Budget Direct insurance products.
  • Recognition and Rewards: We acknowledge high performance through employee recognition, reward, and incentive programs.
  • Onsite Facilities: Benefit from excellent end-of-trip facilities and private spaces for nursing mothers.
  • Social Engagement: Participate in vibrant social and community activities, including annual celebrations and family fun days.
  • Perks App: Access an employee benefits and discounts app called 'Perks' offering great discounts and offers across various areas.

If you are looking for a new challenge and would enjoy the opportunity to work in a dynamic and evolving business, we encourage you to explore this opportunity.

Auto & General values individual differences and is committed to fostering an inclusive culture that creates a great workplace for all.

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